Community Services Trainer

Essential Functions

• Collaborate with subject matter experts and leadership to identify performance gaps and learning needs.
• Design, develop and maintain engaging learning materials using adult learning principles and instructional design methodologies.
• Define measurable learning objectives and assessments.
• Create instructor-led, virtual and eLearning modules, job aids, guides, manuals, videos, and other learning resources.
• Facilitate engaging virtual, in-person, and blended trainings utilizing a variety of learning methodologies including group discussions, lectures, simulations, and videos.
• Maintain accurate training records and attendance documentation.
• Ensure all learning materials are accurate, current, accessible, and aligned with agency policies and procedures.
• Collaborate with subject matter experts to translate technical and program-specific information into learner-centered content.
• Monitor training effectiveness through assessments, learner feedback, observations, and learner feedback.

Competencies

• Exceptional facilitation, presentation, and communication skills.
• Positive and collaborative attitude.
• Ability to build relationships with stakeholders at all organizational levels.
• Excellent organizational skills, and high attention to details and commitment to quality.
• Strong analytical and problem-solving capabilities.
• Ability to take proactive approach and take initiative is preferred.
• Excellent time management skills with a proven ability to meet deadlines and multitask.

Education and Experience

• Bachelor’s degree in Human Resources, Training and Development, Facilitation, Instructional Design Certification or related field preferred.
• High school diploma or equivalent required.
• At least three years of corporate training experience in design, creation, and assessment in both technical and professional trainings required.
• Instructional design experience with eLearning tools such as Articulate Storyline 360, Rise, Vyond, LMS or other related platforms required.
• Adult Learning Theory knowledge or certification required.
• Experience in Human Services, Disability Services, or Nonprofit organization preferred.
• CPR and First Aid training certification preferred.

Physical Demands

• Regularly required to talk and/or hear.
• Frequent sitting, standing, walking, using hands and fingers, and reaching with hands and arms.
• Must be able to lift up to 15 pounds at times.

Work Environment

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers and scanners.