Family Service Counselor - Inside Sales Representative

Job Summary

Family Service Counselor - Inside Sales Representative at Carriage Services is a dynamic role within the funeral and cemetery industry. We are seeking individuals who can assist families with funeral selections, attend services, and build strong relationships with clients. This position offers competitive compensation and benefits.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred
• Proven track record of success in inside sales and outside sales production
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Valid driver’s license in good standing and acceptable driving record
• Bilingual speaking preferred

Responsibilities

• Establishes a professional relationship with client families to ensure all needs are being met
• Represents the company in a professional and caring manner
• Provides tours and guides families that visit the cemetery locations
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures
• Develops new prospects and community-based contacts
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family
• Actively participates in all required location and company training initiatives
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals
• Identifies and remedies all hazards at location and on grounds
• Performs other duties as assigned

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance