Family Service Counselor - Inside Sales Representative

About the role

Carriage Services is seeking a compassionate, motivated Family Service Counselor to guide families through the process of planning their final arrangements. The role involves providing both pre-need and at-need support, educating families about their options, and ensuring that every detail is handled with care, professionalism, and dignity.

Responsibilities

• Educate families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Qualifications

• Compassionate, patient, and service-minded
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver’s license and reliable transportation
• Bilingual speaking a plus

Benefits

• Comprehensive paid training
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Walk-ins and call-ins, plus opportunities to generate your own leads
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

Pay

Compensation is commission/hourly rate with unlimited earning potential, supported by an established brand and a steady flow of leads. 1st Year Expected Earnings: $60,000 - $80,000 Top Performers Earn: $120,000 - $200,000+ annually. Actual earnings depend on individual effort, sales performance, and lead volume.

Schedule

Flexible schedule with operating hours.