Family Service Counselor - Inside Sales Representative

About the role

Carriage Services is seeking a compassionate, motivated Family Service Counselor to guide families through the process of planning their final arrangements. The role involves providing both pre-need and at-need support, educating families about their options, and ensuring every detail is handled with care, professionalism, and dignity.

Responsibilities

• Educating families about the benefits of pre-planning funeral and cemetery arrangements
• Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections
• Conduct follow-up calls, outreach, and relationship building within the community
• Maintain accurate records and manage your sales pipeline
• Represent the funeral home and cemetery with empathy, integrity, and professionalism
• Participate in community events, presentations, and workshops
• Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams

Qualifications

• Compassionate, patient and service-minded
• Closer mindset – self-starter, prospecting, and teamwork
• Coachable, goal-oriented, and motivated by both mission and results
• Strong communicator with the ability to guide families through sensitive decisions
• Organized and able to work independently
• Comfortable with a consultative sales environment
• Able to make daily outbound calls, schedule appointments, and accurately maintain data in our CRM
• Proactively generated leads through phone outreach, park ranging, door-to-door canvassing, community events, seminars, and lunch-and-learning programs using company-provided resources
• Prior sales experience is helpful but not required – we provide training
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Must have a valid driver’s license and reliable transportation
• Bilingual speaking a plus

What We Offer

• Comprehensive paid training
• $1,000 training bonus once you complete 8-weeks of training
• Top Sales Performers earn an all-inclusive trip for up to two
• Supportive team environment
• Flexible schedule with operating hours
• Opportunities for advancement
• Led by Walk-ins and Call-ins, plus opportunities to generate your own leads through exceptional service
• Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)

Why Join Us?

Family service Counselors make a lasting impact. You are not just selling a product – you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.