Family Service Counselor - Inside Sales Representative

About the role

As a Family Service Counselor at Carriage Services, you will be part of a dynamic team dedicated to setting new standards in the Funeral and Cemetery profession. We are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service.

Responsibilities

• Establishes a professional relationship with client families to ensure all needs are being met.
• Represents the company in a professional and caring manner.
• Provides tours and guides families that visit the cemetery locations.
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.
• Develops new prospects and community-based contacts.
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.
• Actively participates in all required location and company training initiatives.
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals;
• Identifies and remedies all hazards at location and on grounds.
• Performs other duties as assigned.

Qualifications

• A high school diploma or equivalent required; some college or college degree preferred.
• A proven track record of success in inside sales and outside sales production strongly preferred.
• May require the possession (or ability to obtain) an insurance license as required by applicable law.
• A valid driver’s license in good standing and acceptable driving record.
• Bilingual speaking preferred.

Pay

Compensation: Commission/Hourly rate (Unlimited earning potential)

Schedule

Full-Time

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Location

Forest Lawn Memorial Cemetery

Equal Opportunity Employer

Carriage Services is an equal opportunity employer.