Family Service Counselor
Legacy Funeral Group · Las Vegas, NV · 1 wk ago
HealthcareFull-time
4042 - Nevada
About the role
The Family Service Counselor provides advice to bereaved families and helps them make burial arrangements for their departed loved ones. They maintain positive communications with client families to answer questions regarding the burial process and often use their counseling expertise to help overwhelmed members cope with the loss. Family Service Counselors also protect the confidentiality of clients' information. Duties must be performed consistent with company mission and values and in adherence to company policies and procedures.
Responsibilities
- Provide advice and support to bereaved families during burial arrangements
- Maintain positive communication with client families to answer questions about the burial process
- Use counseling expertise to help families cope with loss
- Protect the confidentiality of clients' information
- Network, develop leads, contact referrals, set appointments, and meet monthly sales goals
- Conduct in-home sales and group presentations
- Work both independently and as part of a team
- Make decisions under pressure and tight deadlines
Requirements
- Knowledge of processes, principles, and methods for selling products and services
- Proven record in networking, lead development, and meeting sales goals
- Excellent interpersonal and communication skills, both in person and on the telephone
- Highly organized, detail-oriented, and strong time management skills
- Ability to work under pressure and meet tight deadlines
- Proficient in the use of computers, software, and technology
- Valid state-issued driver’s license, good driving record, and proof of insurance
- Creative, outgoing, and energetic personality
Qualifications
- High school diploma or GED required
- Strong sales experience in the Funeral or Life Insurance industry preferred
- High level of comfort using computer systems in a sales environment
- Previous experience with Customer Relationship Management (CRM) systems is a plus
- Desire to help others and earn a competitive income