Family Service Counselor

Position Summary

The Family Service Counselor will play a key role in helping families make important pre-need and at-need arrangements while supporting our sales team through appointment scheduling, family consultation, and preneed sales.

Key Responsibilities

• Schedule and confirm appointments with prospective and existing families.
• Aid families with cemetery and memorial property selections, including preneed planning and at-need arrangements.
• Educate families on products, services, and financing options in a professional and compassionate manner.
• Support the sales team in meeting and exceeding individual and team sales goals.
• Maintain accurate and timely documentation of sales activity and customer interactions.
• Participate in community and marketing events to promote services.
• Uphold company policies, procedures, and compliance requirements, including OSHA health and safety practices.
• Provide a high level of customer service, ensuring a positive and supportive experience for families.

Qualifications

• Prior sales experience is preferred, ideally in cemetery, funeral, insurance, or related industries.
• Strong communication, interpersonal, and organizational skills.
• Careful and professional approach to serving families during sensitive times.
• Self-motivated with the ability to work independently and as part of a team.
• Proficiency in Google Workspace and CRM systems is a plus.
• Willingness to work evenings and weekends as needed to meet family needs.