Family Service Counselor

Essential Duties and Responsibilities

• Recognize and support the unique Catholic Mission of the Diocese by speaking, acting, and instructing consistent with the teachings of the Roman Catholic Church.
• Give evidence of living Gospel values by being an active member of a faith community and being open to the importance of a personal faith journey; strive to model the teaching of Jesus by attitude and example.
• Interact with Families to provide accurate information in response to inquiries about products and services.
• Educate families on the options and products available based on Families’ needs and interests.
• Write and record orders for property, merchandise, and services.
• Attends their families’ cemetery services and provides guidance to Funeral Directors.
• Provide ongoing support to families after sales and burial in order to resolve concerns and maintain rapport.
• Record families' interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Conform with all cemetery policies and local, state and federal laws relating to the handling of human remains.
• Secure pre-need marketing and outreach contacts outside of at-need services.
• Participate in special community events organized and held at the cemeteries such as Memorial Day Mass, All Souls Day Mass, Advent Mass and others that may be planned.
• Provide support to management and administrative personnel as necessary.

Physical / Mental Requirements

• Requires coordination and manual dexterity, normal mental and visual ability; ability to lift as required in normal office environment.
• Exposure to outdoor activities Required Activities: Walking, sitting, standing, stooping, reaching, talking, hearing, carrying, and keyboarding. Withstand exposure to extreme temperatures when providing coverage for one (or more) burial services.

Basic Qualifications

• Possess a valid driver's license and access to an insured automobile.
• Attention to detail and well organized.
• Perform multiple tasks simultaneously and work with a sense of urgency.
• Dependable, responsible and team player.
• Excellent communications skills including written, verbal, and presentation.
• Ability to maintain confidentiality with regards to records and services.
• Project management skills and ability to manage multiple tasks simultaneously.
• Professional appearance.

Education and Experience

• Post high school sales training or education or equivalent cemetery sales experience.
• Two years of experience in sales or customer service.
• Strong computer skills.

Other Skills and Abilities

• Bi-lingual (Spanish, English) very highly desirable.