Family Service Assistant

The YMCA of Metro Atlanta is a leading non-profit organization dedicated to education, wellness, youth development, and community-building. We are committed to positively impacting lives and ensuring everyone—especially children—has the opportunity to reach their full potential.

About the role

Under the direction of the Center Director, the Family Services Assistant (FSA) will administer and evaluate services to children and families, focusing on the implementation of the YMCA’s Early Learning Family Services program. This role is key to achieving positive outcomes for children and families in the 0-5 Head Start and Early Head Start Program.

Responsibilities

• Coordinate and support the delivery of comprehensive family services in Health, Nutrition, Social Services, Eligibility (ERSEA), and Education.
• Serve as a family advocate to support family well-being and promote children’s learning and development.
• Maintain required documentation for Head Start, Bright from the Start (BFTS), GA Pre-K, Quality Rated, and YMCA of Metro Atlanta, as well as other governing agencies.
• Recruit eligible children, including those with disabilities, and assist families in completing registrations.
• Develop and implement intervention strategies to improve and promote regular attendance; monitor and address chronic absenteeism.
• Identify families’ needs, interests, strengths, and goals; provide services and resources to support family well-being.
• Review individual progress, revise goals, evaluate and track identified needs, and monitor family progress.
• Make referrals and conduct follow-ups to ensure delivery of services; establish and maintain a network of resource contacts for emergency and crisis situations.
• Maintain accurate and detailed documentation of case management services in ChildPlus software and other required data management systems.
• Conduct home visits and develop community partnerships; serve as a parent liaison between the program, resources, and services.
• Collaborate with the Parent Family and Community Engagement team to develop and implement parent engagement opportunities aligned with the Parent Family Community Engagement framework.
• Support parent activities that promote child learning and development in Education, Health, Transition, Parent-child relationships, Literacy, and Bi-literacy.
• Ensure children’s health screenings and exams are completed; maintain accurate health/medical and immunization records in ChildPlus Software.
• Coordinate medical appointments and connect families to Medical Homes; ensure treatment plans are documented and delivered.
• Administer first aid and dispense medication as needed (with required training documentation).
• Participate in Medical Staffing involving children and families; provide families with health summaries.
• Maintain first aid supplies in a safe and secure location.
• Participate in agency-wide projects such as Community Assessments, Self-Assessments, Strategic Planning, Trainings, and policy/procedure development.
• Establish, update, maintain, and close confidential files on all enrollees, including ChildPlus data entry.
• Maintain, update, and distribute the Resource Directory.
• Support a welcoming and nurturing environment that respects the unique cultural, ethnic, and linguistic backgrounds of families.
• Review CACFP Income Eligibility Application forms and determine free, reduced, and paid eligibility categories for each child monthly.
• Serve as Director on Duty when the Senior Director is absent and as a floater between classrooms to cover breaks, trainings, and absences, including AM/PM carpool.

Requirements

• Bachelor’s degree or certification in social work, human services, family services, counseling, or a related field.
• Trained or have equivalent coursework in early childhood development with a focus on infant and toddler development.
• 1+ years of experience in case management and/or family engagement/supports/advocacy.
• Valid Driver’s License and ability to travel for family visits.

Skills

• Ergonomics: Sitting, bending, stooping, standing, 15% repetitive keyboard work, verbal communication, and ability to lift up to 25 pounds.

Benefits

The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. We value CARING, HONESTY, RESPECT, and RESPONSIBILITY.

Employment is offered through Early Childhood Development Co., LLC, whose sole managing member is the YMCA of Metropolitan Atlanta, Inc. Ability to pass a pre-employment background check, including criminal record check, drug screening, motor vehicle record (MVR), and reference check is required. Must be legally eligible to work in the U.S. without current or future sponsorship.