Family Self‑Sufficiency Specialist, #JR-00897

About the role

The Family Self‑Sufficiency (FSS) Program supports Housing Choice Voucher (HCV) families as they work to increase their income, grow their financial stability, and achieve greater independence. The City of Virginia Beach is seeking a passionate, resourceful FSS Specialist to join our team and help families reach their goals. In this impactful role, you'll connect families to education, employment, and supportive services; coordinate community partnerships; and guide participants through personalized plans toward self‑sufficiency. You'll work with purpose and autonomy while contributing to a program that makes a measurable difference in the lives of Virginia Beach residents.

Responsibilities

• Lead and coordinate all FSS program activities for HCV participants
• Build strong relationships with service providers and create resource linkages that support economic stability, upward mobility, and improved quality of life
• Ensure services honor the dignity, goals, and potential of every family served
• Design, implement, and support employment, educational, recreational, and social activities for participants
• Counsel families as needed to identify needs and set meaningful self‑sufficiency goals
• Develop, update, and monitor Individual Service Plans
• Conduct outreach to grow program participation and strengthen community awareness
• Provide effective case management services and maintain accurate, organized participant files
• Lead monthly life skills workshops and other program engagement opportunities
• Monitor and reconcile participant escrow accounts and ensure accurate monthly credits
• Prepare reports, track key performance measures, and recommend program improvements
• Develop marketing strategies to increase program visibility and participation
• Assist with grant writing, HUD NOFA submissions, and regulatory updates
• Represent the City at job fairs, conferences, regional meetings, and partner events using personal transportation as required
• Recruit members for the FSS Program Coordinating Committee

Requirements

• FSS Certification from an approved training entity must be obtained within 12 months of employment in accordance with HUD and agency standards

Benefits

• Health, dental, and life insurance
• Retirement and savings plans
• Paid maternity/paternity and parental leave
• Paid holidays and accrued leave
• Supportive leadership and opportunities for professional growth