Family Assistance Program Specialist

About the Role

Be the connection between families in crisis and the resources that can help them move forward. As a Family Assistance Program Specialist at Chicanos Por La Causa, Inc. (CPLC), you will make a direct impact in communities across Arizona by helping individuals and families access critical emergency assistance and resources when they need them most. CPLC is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States, committed to empowering individuals through health & human services, housing, education, and economic development.

Responsibilities

• Provide general emergency assistance and resource navigation to low-income households throughout Arizona.
• Support individuals and families experiencing crisis by helping them access utility, rental, funeral, and other available assistance.
• Participate in community outreach events, engage with youth and families, and support workshops and events.
• Assist eligible individuals in accessing state resources and other services.
• Ensure applicants receive accurate guidance throughout the application process.
• Maintain a strong understanding of program eligibility requirements, application procedures, relevant policies, and available community resources.
• Support the Project Lead in implementing grant deliverables.
• Participate in youth, individual, and family programming to achieve contract and grant goals.

Qualifications

• Bachelor’s degree or at least two (2) years of experience working with low-income populations preferred.
• Bilingual in English/Spanish required.
• Excellent communication, customer service, and organizational skills.
• High level of interpersonal skills to handle sensitive and confidential information.
• Ability to interact and communicate with individuals at all levels of the organization and partner organizations.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Working knowledge of word processing, spreadsheet, and database software, and web-based computer programs.
• Successful co-facilitation experience preferred.
• Reliable transportation and ability to attend outreach events in grant service areas.

Skills

• Compassion and resourcefulness in working with individuals and families facing challenging circumstances.
• Ability to work independently and as part of a high-performing team.
• Proactive in identifying community resources, outreach opportunities, and partnerships.
• Comfortable balancing direct client support, administrative responsibilities, outreach activities, and program documentation.

Benefits

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer. CPLC values diversity and is committed to fair and just hiring, training, promotional practices, and policies. Learn more about our commitment to equal opportunity by visiting https://www.eeoc.gov/poster.

California Residents: Chicanos Por La Causa, Inc. and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.