Family Support Program Specialist

About the role

The Family Support Program Specialist will be primarily responsible for providing services to youth enrolled in the Family Support Program (FSP). The goal of the FSP is to support eligible youth and their families by strengthening family stability, improving clinical outcomes, and promoting community-based services. Coverage areas include St Clair, Clinton, Randolph, Washington, Monroe and Perry Counties (DSA 2).

Responsibilities

• Network with collaterals on behalf of active clients, including referral and linkage, discharge planning with in-patient psychiatric facilities, and advocacy of a client's rights within the education, legal, state and mental health systems. This includes responsibility for coordinating services the youth may benefit from.
• Work with families to access FSP covered services, providing linkage to community mental health services, alternative community services, and residential treatment when determined to be medically necessary.
• Help families with obtaining, completing and submitting the FSP application, assisting parents in gathering information and answering questions about the process.
• Work with families referred to the Specialized Family Support Program (SFSP), a 90-day program of crisis stabilization, community mental health, and assessment of services. This includes identifying behavioral health needs of youth at risk of custody or relinquishment, completing SFSP assessment reports, and linking youth to appropriate clinical services.
• Maintain relationships with referral sources and other partners to develop community connections.
• Facilitate quarterly meetings with all identified service providers and networks to strengthen relationships and coordination of services.
• Maintain an accurate Community Resource Directory.
• Communicate effectively within a team environment to meet the needs of those experiencing behavioral health crises.
• Complete screenings, assessments, and other necessary clinical documentation.
• Maintain compliance with COA and other regulatory agency requirements.
• Ensure all documentation is completed timely and accurately.
• Complete other duties as assigned.

Qualifications

Required skills and abilities:

• Strong organizational and time management skills.
• Excellent interpersonal and written communication skills.
• Excellent engagement skills.
• Willingness and ability to flex schedule as program needs change.
• Skills in providing diagnostic, preventive, and/or therapeutic services to individuals.
• Must possess the knowledge, personal qualities and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services in a manner that reflects understanding and appreciation of multiculturalism.

Education and experience:

• Bachelor's degree in social work, psychology, or related human service field.
• Ability and willingness to actively participate in a fast-paced, multidisciplinary team environment.
• Must possess and maintain valid driver's license.
• Must possess and maintain proof of automobile insurance.
• Must be at least 21 years of age.

Care & TCI requirements

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed. Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention) requirements:

• Must pass the written test annually.
• Must pass the physical test every six months (if applicable to their role).

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

Working conditions

This position operates in a professional office, clinical, residential, community-based environment and may require travel to agency sites, client locations, and partner organizations based on role responsibilities. The role involves periods of walking, standing, or sitting, and may occasionally require climbing stairs, bending, kneeling, or lifting materials up to 10 pounds depending on job duties. Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.

Benefits

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts