FAMILY SELF-SUFFICIENCY (FSS) ADMINISTRATOR

About the role

The New York City Housing Authority (NYCHA)'s Office of Resident Economic Empowerment & Sustainability (REES), situated within NYCHA's Department of Resident Services, Partnerships and Initiatives (RSPI), is charged with working to develop and implement programs, policies and collaborations to measurably support residents increased economic opportunities with a focus on asset building, employment, advancement, adult education and training, and business development.

Responsibilities

• Plan, implement, direct, and evaluate the FSS Program in accordance with regulations and guidelines promulgated by HUD and policies set by NYCHA.
• Direct and supervise three (3) FSS Coordinators. Provide ongoing guidance, as well as professional development, to enhance the coordinators' ability to effectively support participants, including but not limited to Client management, Self-Sufficiency Coordination and Partnership Building.
• Responsible for the implementation of the NYCHA FSS Action Plan, a HUD required and approved document that describes the policies and procedures for operation of the FSS program, including program size, administration, and delivery of services offered. Modify action plan, as needed in consultation with other departments.
• Serve as liaison among and between related departments within NYCHA whose goals and daily work product relates to the Family Self Sufficiency program including but not limited to: NYCHA Leased Housing, IT, and Finance Departments.
• Responsible for reporting. Maintain all statistical data, as required, for use by NYCHA, and HUD. Conduct management audits of case files, as needed, to evaluate adherence to program regulations.
• Manage escrow accounts, in close coordination with NYCHA Finance, including calculation, tracking, reconciliation and release of FSS Program escrow accounts; collection and preparation of data to be utilized for tracking participants and activities; maintaining up-to-date information and reporting regarding escrow account annual balances and forfeitures.
• Assist the REES Director, VP Resident Partnerships and Initiatives, and NYCHA grants management team with identifying and/or preparing grants, funding applications, required reports, etc.
• Hold regular meetings with team and Director to assess performance and fulfill the program's goals; recommend to higher management ways to improve operations.
• Stay up to date on any developments in the FSS field, including but not limited to, changes in Agency policies and HUD regulations, and/or new programs.
• Create and execute an outreach, recruitment and case management plan, including strategies to enroll new participants, engage existing enrollees and increase the likelihood of successful graduation of each participant.
• Provide case management to a caseload of participants, as needed, including assessing service needs, developing individual training and service plans, and referrals. Review case records to update and monitor progress toward participants achieving the goals in their Individual Training and Services Plans (ITSP).
• Leverage existing REES partnerships with community service providers, employers, city agencies and other entities to expand the current pool of resources to support participants in meeting their goals.
• Cook up and facilitate a Program Coordinating Committee (PCC) to provide services, technical assistance and policy guidance to the program.
• Oversee Memoranda of Agreement or contracts with community agencies and other providers to ensure on-going provision of these services for clients.

Qualifications

• A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to "1" above; at least eighteen months of this experience must have been in a supervisory or managerial capacity; or
• Education and/or experience equivalent to "1" or "2" above. College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year; year of work experience.

Preferred Skills

• Master's degree in business, public policy, public administration or equivalent work experience.
• 4+ years of experience with Family Self-Sufficiency Program, Section 8 or other Rental Subsidy Programs, including minimum 2 years in an administrative role.
• Experience leading successful teams, coordinating complex projects to achieve stated objectives, developing systems and applying best practices.
• Proven experience in data analysis and data integrity.
• Experience with self-sufficiency programming such as adult education, job development, and similar initiatives, including minimum 2 years in an administrative role.
• Experience in community development and working with low-income communities.
• Exceptional project management, organizational, analytical, quantitative and qualitative skills.
• Excel Proficiency.
• Commitment to improving the economic outcomes of NYCHA residents.

Benefits

• This is a partial grant-funded position set to expire on December 31, 2026. Extensions are subject to availability and renewed funding.
• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employeesâ Retirement System (NYCERS).

Pay

• Not specified.

Schedule

• Not specified.