Family Retention Specialist
Learning Care · Novi, MI · 1 mo ago
OTHR$28.5–$31.65/hrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph: "Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. You want recognition. We provide a positive, fun workplace where employees are appreciated."
That's like an overview; could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have Position Summary: description of role. That could be "About the role". Then "Key Responsibilities:" list. Then "Minimum Qualifications:" and "Preferred Qualifications:" maybe combine into Requirements and Qualifications? The instruction: Use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills? Actually they list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include based on content.
We have:
- About the role: could be Position Summary + intro paragraph.
- Responsibilities: Key Responsibilities list.
- Requirements: Minimum Qualifications? Or maybe Requirements = Minimum Qualifications.
- Qualifications: Preferred Qualifications? Or maybe Qualifications = Preferred Qualifications.
- Skills: Knowledge, Skills and Abilities section.
- Benefits: Compensation and Benefits section includes many benefits.
- Pay: Compensation details: hourly rate $28.50-31.65, bi-weekly paid, bonus program.
- Schedule: flexible schedules, no nights or weekends, ability to bring children to work, paid time off, flexible PTO.
We must not create sections with placeholder text. All these have content.
We must not repeat job title. Not include Job ID etc.
We must not include boilerplate like EEO etc. Remove that.
We must not include application instructions (Applications accepted through 9/30/26.) That's maybe considered application instruction; we should remove it. Also remove equal opportunity employer statement.
We must preserve all substantive information. So we need to keep the intro paragraph, position summary, responsibilities list, minimum qualifications, preferred qualifications, knowledge/skills/abilities, compensation and benefits details (including health benefits, 401k match, tuition reimbursement, childcare discount, flexible PTO, etc.), pay details (hourly rate, bi-weekly, bonus), schedule details (flexible schedules, no nights/weekends, bring children to work, PTO).
We need to format as HTML: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Content:
- Intro paragraph: "Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. You want recognition. We provide a positive, fun workplace where employees are appreciated."
That's like an overview; could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have Position Summary: description of role. That could be "About the role". Then "Key Responsibilities:" list. Then "Minimum Qualifications:" and "Preferred Qualifications:" maybe combine into Requirements and Qualifications? The instruction: Use headings for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills? Actually they list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections to include based on content.
We have:
- About the role: could be Position Summary + intro paragraph.
- Responsibilities: Key Responsibilities list.
- Requirements: Minimum Qualifications? Or maybe Requirements = Minimum Qualifications.
- Qualifications: Preferred Qualifications? Or maybe Qualifications = Preferred Qualifications.
- Skills: Knowledge, Skills and Abilities section.
- Benefits: Compensation and Benefits section includes many benefits.
- Pay: Compensation details: hourly rate $28.50-31.65, bi-weekly paid, bonus program.
- Schedule: flexible schedules, no nights or weekends, ability to bring children to work, paid time off, flexible PTO.
We must not create sections with placeholder text. All these have content.
We must not repeat job title. Not include Job ID etc.
We must not include boilerplate like EEO etc. Remove that.
We must not include application instructions (Applications accepted through 9/30/26.) That's maybe considered application instruction; we should remove it. Also remove equal opportunity employer statement.
We must preserve all substantive information. So we need to keep the intro paragraph, position summary, responsibilities list, minimum qualifications, preferred qualifications, knowledge/skills/abilities, compensation and benefits details (including health benefits, 401k match, tuition reimbursement, childcare discount, flexible PTO, etc.), pay details (hourly rate, bi-weekly, bonus), schedule details (flexible schedules, no nights/weekends, bring children to work, PTO).
We need to format as HTML: use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not output markdown fences.
Let's craft.
First, maybe combine intro paragraph and position summary into About the role section as prose (maybe two paragraphs). Use
for each.
Then Responsibilities:
Responsibilities
then with each responsibility.
Then Requirements: Requirements
then maybe for minimum qualifications? Or could be but they are list-like. Use
.
Then Qualifications: Qualifications
for preferred qualifications.
Then Skills: Skills
for Knowledge, Skills and Abilities list.
Then Benefits: Benefits
for list of benefits (childcare discount, health programs, 401k match, tuition reimbursement, etc.) Also maybe include health and wellness benefits list.
Then Pay: Pay
for compensation details: hourly rate, bi-weekly, bonus program.
Then Schedule: Schedule
for flexible schedules, no nights/weekends, bring children to work, paid time off, flexible PTO.
We need to ensure we don't include placeholder like "commensurate with experience". Not present.
Now extract specifics.
Intro paragraph: "Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. You want recognition. We provide a positive, fun workplace where employees are appreciated."
Position Summary: "The Family Retention Specialist is responsible for proactively supporting families who may be at risk of disenrollment due to concerns, transitions, or other service-related challenges. This role serves as a dedicated point of contact to understand family concerns, identify root causes, and coordinate appropriate resolution options in partnership with school and field leaders. The position helps ensure family outreach, case follow-up, and documentation are completed in a timely, consistent, and family-focused manner. Through high-touch support and insight sharing, this role contributes to stronger family relationships, improved retention, and continued process improvement."
We can combine these into About the role.
Now Responsibilities list (Key Responsibilities):
- Serve as the primary point of contact for families identified as at risk due to teacher departures, classroom transitions, incident reports, engagement changes, or other known trigger events.
- Conduct proactive outreach within established timelines to understand concerns, provide support, and address issues before they lead to disenrollment.
- Lead conversations with families who submit disenrollment requests to identify root concerns, present appropriate resolution options, and support retention when possible.
- Partner with school directors and field leaders to understand school-level context, coordinate follow-up, and maintain effective feedback loops.
- Document family interactions, concerns, actions, outcomes, and resolutions accurately and consistently in the designated case management system.
- Identify recurring family concerns and share insights that support service improvements, family engagement, and retention strategies.
- Contribute to the design and refinement of outreach scripts, communication cadence, and case management processes as the program evolves.
- Represent Learning Care’s mission and values in every interaction and provide a high-touch, family-focused experience.
- Other duties as assigned.
We'll keep all.
Minimum Qualifications:
- A bachelor's degree in social work, early childhood education, communications, business, human services, or a related field, or an equivalent combination of education and relevant experience, is required.
- 3-5 years of experience in customer service, family support, social services, conflict resolution, retention, sales, or a related role is required.
- Experience independently managing sensitive or escalated customer or family concerns is required.
Preferred Qualifications:
- Experience in childcare, early childhood education, family services, enrollment, retention, or a related service environment is preferred.
- Experience supporting families through escalated concerns, transitions, or service recovery is preferred.
- Experience with case management or customer relationship management systems is preferred.
Knowledge, Skills and Abilities (list):
- Excellent customer service skills with both internal and external customers.
- Capable of working with frequent interruptions and changing priorities.
- Effective communication skills, written, verbal and interpersonal.
- Proficient time management, organizational skills and ability to meet established deadlines.
- Uses sound interpersonal judgment to navigate difficult conversations, build trust, and maintain productive relationships across varied situations.
- Maintains professionalism, discretion, and composure when working through sensitive or emotionally charged situations.
- Applies critical thinking to assess information, recognize patterns, and determine practical next steps within established guidelines.
- Maintains accurate, organized records and follows consistent documentation practices to support continuity and accountability.
- Builds effective working relationships with internal partners and shares information in a clear, timely, and solution-oriented manner.
- Adapts effectively to evolving priorities, undefined processes, and continuous improvement opportunities in a developing program environment.
Benefits: from "Compensation and Benefits:" section.
We need to extract benefits:
- Compensation based on position, education and experience. (but that's pay)
- Bi-weekly paid. (pay)
- $28.50-31.65 hourly rate. (pay)
- Support Central bonus program based on annual achievement of company performance. (pay/bonus)
- Health and Wellness Benefits: Employees eligible for variety of health and welfare benefits based on FT/PT status: medical, dental, vision, healthcare & dependent care FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, identity theft protection.
- 401(k) retirement plan after 30 days; company match after 1 year.
- Employee perks/discounts: Education assistance including tuition reimbursement; Childcare discount available to all employees; Corporate partner Discounts.
- This position is eligible for paid time off. All Corporate employees enrolled in Flexible Paid Time Off (PTO) plan. Allows flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with Colorado Healthy Families Work Act.
We need to separate Pay, Benefits, Schedule.
Pay: hourly rate, bi-weekly, bonus program.
Benefits: health and wellness benefits list, 401k match, tuition reimbursement, childcare discount, corporate partner discounts.
Schedule: flexible schedules, no nights/weekends, ability to bring children to work, paid time off, flexible PTO.
We must not duplicate content. Ensure we don't repeat same info in multiple sections incorrectly.
Let's allocate:
About the role: intro paragraph + position summary.
Responsibilities: list.
Requirements: minimum qualifications (maybe as list).
Qualifications: preferred qualifications (list).
Skills: knowledge, skills and abilities (list).
Benefits: health and wellness benefits, 401k, tuition reimbursement, childcare discount, corporate partner discounts.
Pay: compensation based on position, education, experience; bi-weekly paid; hourly rate $28.50-31.65; Support Central bonus program.
Schedule: flexible schedules that work for you, no nights or weekends, ability to bring your children to work with you, paid time off, Flexible PTO plan (no set accrual, can use for any reason, compliant with Colorado Healthy Families Work Act).
We need to ensure we don't include "Applications accepted through 9/30/26." and EEO statement.
Now produce HTML.
We'll open with maybe a but not required. Just output fragment.
We'll use About the role
then ...
maybe two s.
Then
Responsibilities
- ...
etc.
Then Requirements
...
Then Qualifications
...
Then Skills
...
Then Benefits
...
Then Pay
...
- for any list of duties/requirements/benefits. Use
for prose. We must not output markdown fences. Let's craft. First, maybe combine intro paragraph and position summary into About the role section as prose (maybe two paragraphs). Use
for each. Then Responsibilities:
Responsibilities
then- with each responsibility.
Then Requirements:
- ... etc. Then
Requirements
then maybe- for minimum qualifications? Or could be
but they are list-like. Use
- .
Then Qualifications:
Qualifications
for preferred qualifications. Then Skills:Skills
for Knowledge, Skills and Abilities list. Then Benefits:Benefits
for list of benefits (childcare discount, health programs, 401k match, tuition reimbursement, etc.) Also maybe include health and wellness benefits list. Then Pay:Pay
for compensation details: hourly rate, bi-weekly, bonus program. Then Schedule:Schedule
for flexible schedules, no nights/weekends, bring children to work, paid time off, flexible PTO. We need to ensure we don't include placeholder like "commensurate with experience". Not present. Now extract specifics. Intro paragraph: "Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. You want recognition. We provide a positive, fun workplace where employees are appreciated." Position Summary: "The Family Retention Specialist is responsible for proactively supporting families who may be at risk of disenrollment due to concerns, transitions, or other service-related challenges. This role serves as a dedicated point of contact to understand family concerns, identify root causes, and coordinate appropriate resolution options in partnership with school and field leaders. The position helps ensure family outreach, case follow-up, and documentation are completed in a timely, consistent, and family-focused manner. Through high-touch support and insight sharing, this role contributes to stronger family relationships, improved retention, and continued process improvement." We can combine these into About the role. Now Responsibilities list (Key Responsibilities): - Serve as the primary point of contact for families identified as at risk due to teacher departures, classroom transitions, incident reports, engagement changes, or other known trigger events. - Conduct proactive outreach within established timelines to understand concerns, provide support, and address issues before they lead to disenrollment. - Lead conversations with families who submit disenrollment requests to identify root concerns, present appropriate resolution options, and support retention when possible. - Partner with school directors and field leaders to understand school-level context, coordinate follow-up, and maintain effective feedback loops. - Document family interactions, concerns, actions, outcomes, and resolutions accurately and consistently in the designated case management system. - Identify recurring family concerns and share insights that support service improvements, family engagement, and retention strategies. - Contribute to the design and refinement of outreach scripts, communication cadence, and case management processes as the program evolves. - Represent Learning Care’s mission and values in every interaction and provide a high-touch, family-focused experience. - Other duties as assigned. We'll keep all. Minimum Qualifications: - A bachelor's degree in social work, early childhood education, communications, business, human services, or a related field, or an equivalent combination of education and relevant experience, is required. - 3-5 years of experience in customer service, family support, social services, conflict resolution, retention, sales, or a related role is required. - Experience independently managing sensitive or escalated customer or family concerns is required. Preferred Qualifications: - Experience in childcare, early childhood education, family services, enrollment, retention, or a related service environment is preferred. - Experience supporting families through escalated concerns, transitions, or service recovery is preferred. - Experience with case management or customer relationship management systems is preferred. Knowledge, Skills and Abilities (list): - Excellent customer service skills with both internal and external customers. - Capable of working with frequent interruptions and changing priorities. - Effective communication skills, written, verbal and interpersonal. - Proficient time management, organizational skills and ability to meet established deadlines. - Uses sound interpersonal judgment to navigate difficult conversations, build trust, and maintain productive relationships across varied situations. - Maintains professionalism, discretion, and composure when working through sensitive or emotionally charged situations. - Applies critical thinking to assess information, recognize patterns, and determine practical next steps within established guidelines. - Maintains accurate, organized records and follows consistent documentation practices to support continuity and accountability. - Builds effective working relationships with internal partners and shares information in a clear, timely, and solution-oriented manner. - Adapts effectively to evolving priorities, undefined processes, and continuous improvement opportunities in a developing program environment. Benefits: from "Compensation and Benefits:" section. We need to extract benefits: - Compensation based on position, education and experience. (but that's pay) - Bi-weekly paid. (pay) - $28.50-31.65 hourly rate. (pay) - Support Central bonus program based on annual achievement of company performance. (pay/bonus) - Health and Wellness Benefits: Employees eligible for variety of health and welfare benefits based on FT/PT status: medical, dental, vision, healthcare & dependent care FSAs, life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance, identity theft protection. - 401(k) retirement plan after 30 days; company match after 1 year. - Employee perks/discounts: Education assistance including tuition reimbursement; Childcare discount available to all employees; Corporate partner Discounts. - This position is eligible for paid time off. All Corporate employees enrolled in Flexible Paid Time Off (PTO) plan. Allows flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with Colorado Healthy Families Work Act. We need to separate Pay, Benefits, Schedule. Pay: hourly rate, bi-weekly, bonus program. Benefits: health and wellness benefits list, 401k match, tuition reimbursement, childcare discount, corporate partner discounts. Schedule: flexible schedules, no nights/weekends, ability to bring children to work, paid time off, flexible PTO. We must not duplicate content. Ensure we don't repeat same info in multiple sections incorrectly. Let's allocate: About the role: intro paragraph + position summary. Responsibilities: list. Requirements: minimum qualifications (maybe as list). Qualifications: preferred qualifications (list). Skills: knowledge, skills and abilities (list). Benefits: health and wellness benefits, 401k, tuition reimbursement, childcare discount, corporate partner discounts. Pay: compensation based on position, education, experience; bi-weekly paid; hourly rate $28.50-31.65; Support Central bonus program. Schedule: flexible schedules that work for you, no nights or weekends, ability to bring your children to work with you, paid time off, Flexible PTO plan (no set accrual, can use for any reason, compliant with Colorado Healthy Families Work Act). We need to ensure we don't include "Applications accepted through 9/30/26." and EEO statement. Now produce HTML. We'll open with maybe a but not required. Just output fragment. We'll useAbout the role
then...
maybe twos. Then
Responsibilities
Requirements
- ...
Then
Qualifications
- ...
Then
Skills
- ...
Then
Benefits
- ...
Then
Pay
- ...