Family Resource Center Supervisor

About the role

The Westminster Family Resource Center (WFRC) is managed under this position. The WFRC operates as a County of Orange grant-funded program led by the City of Westminster.

Responsibilities

• Plans, organizes, assigns, supervises, and reviews the work of Family Resource Center staff.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, projects, service delivery methods, and procedures.
• Selects, trains, motivates, and evaluates assigned staff; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures.
• Communicates with funded and community partners and County personnel to support WFRC operations.
• Compiles statistical and financial data for various reports; makes recommendations on how to resolve problems and improve efficiency.
• Assists in the preparation of grants and contracts.
• Participates in the development and facilitation of monthly partner meetings, prepares agendas, meeting notes, and discussion topics.
• Acts as liaison with community and civic groups.
• Answers public inquiries regarding services, procedures, operations, and regulations.
• Plans and schedules programs, classes, and activities; creates and submits monthly activity calendar.
• Purchases items and supplies, tracks and monitors expenditures, prepares monthly invoices, and generates budget modifications.
• Performs case management and follow-up for clients requiring ongoing assistance from the FRC.

Requirements

Knowledge of administrative principles and practices, including goal setting, program development, implementation, and evaluation, project management, and supervision of staff. Principles and practices of budget administration. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures. Needs, problems, attitudes, and behavior of people in target communities. Available community resources. Practices and philosophy of human service programs, social services agencies operations and procedures, and case management. Basic principles and methods of public administration, family management, and youth development. Grant application process and contract preparation, administration, and monitoring, including the processing and presentation of grant requests for federal and/or state funded programs and the development of procedures to ensure compliance and conformity with the terms of the contract. Business arithmetic and basic statistical techniques. Record keeping principles and procedures. Modern office practices, methods, and computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Qualifications

• Equivalent to graduation from an accredited four-year college or university with major coursework in human services, public administration, social work, psychology or related field.
• Three (3) years of increasingly responsible experience working with public or private social services, human services, or educational agencies.
• One (1) year of supervision of staff and volunteers.

Skills

Ability to assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards. Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff. Interpret community needs and develop appropriate programs and services. Perform technical research, evaluate data, and prepare clear, concise, and comprehensive written and oral reports. Develop cost estimates for supplies and equipment. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Prepare clear and concise reports, correspondence, procedures, and other written materials. Maintain accurate records and files of work performed. Make accurate arithmetic, financial, and statistical computations. Make sound, independent decisions within established policy and procedural guidelines. Establish and maintain a variety of filing, recordkeeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.