Family Navigation Coordinator

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian NGOs, operating in more than 40 countries and 29 U.S. cities. The Family Navigator Coordinator will support IRC clients in building stability and eliminating barriers so they can gain employment and achieve long‑term self‑sufficiency.

Job Overview

The Coordinator works closely with IRC program staff and external partners to ensure clients have the knowledge and resources they need to thrive in their community. The role focuses on maintaining and building strong partnerships, referral pathways, and coordinating educational workshops and orientations. This position is represented by the OPEIU union and has an end date of September 30, 2027.

Major Responsibilities

• Identify and maintain a resource list for clients, including free or low‑cost primary, specialty, dental, prescription, and mental‑health care options.
• Provide tailored referral support for clients seeking healthcare resources within the community.
• Coordinate initial health screenings.
• Adapt and vet culturally appropriate health‑education materials, communications, and workshops using supervisor‑approved templates; collaborate with AmeriCorps, interns, and volunteers for workshop delivery.
• Coordinate initial school enrollment appointments and maintain positive school relationships.
• Collaborate with internal and external partners to refer clients to early‑childhood services, advocacy, parent‑engagement programs, educational workshops, out‑of‑school‑time opportunities, and other community resources that support long‑term stability.
• Offer education and events that build knowledge, activities, and awareness for youth and families.
• Maintain and strengthen partnerships within established program priorities; attend partner meetings as directed by the casework supervisor.
• Enter data in compliance with IRC standards and grant requirements.
• Participate in staff meetings and training; promote gender equity and wellness in access to services.
• Perform other related duties as assigned.

Key Working Relationships

Reports to the Casework Supervisor and receives technical support from the Education and Learning Program Manager. May provide day‑to‑day guidance to interns and volunteers assisting with client‑related tasks, without formal supervisory authority.

Requirements

• Education: Undergraduate degree or equivalent experience.
• Experience: 2–3 years of professional experience in human services, health navigation, education, youth programming, or nonprofit program work (strongly preferred). Experience with immigrant and refugee populations preferred; lived experience valued.
• Knowledge: Virginia and/or U.S. public benefits, health, or school systems strongly preferred.
• Skills & Competencies:
  • Strong relationship‑building, diplomacy, and networking abilities.
  • Effective communication in multicultural environments.
  • Problem‑solving, multitasking, and time‑management within established guidelines.
  • Attention to detail and accuracy.
  • Fluent in English (spoken and written); proficiency in Spanish, Dari, Farsi, and/or Pashto desired.
  • Proficient with Microsoft Office (Word, Excel, Outlook) and digital tools for data entry, research, and problem solving.
  • Valid driver’s license and access to a personal, insured vehicle.

Compensation

Hourly rate: $26.78 – $31.00, based on location, experience, and related factors.

Benefits

• 10 paid sick days
• 10 U.S. holidays
• 20–25 days of paid time off (based on role and tenure)
• Medical insurance starting at $163/month
• Dental insurance starting at $6.50/month
• Vision insurance starting at $5/month
• Flexible spending accounts (healthcare, dependent care, commuter)
• 403(b) retirement savings plan with immediate employer match and non‑elective contributions (vesting based on age and service)
• Disability and life insurance
• Employee Assistance Program (confidential counseling and support)

Working Environment & Schedule

Standard office environment; occasional weekend and/or evening work may be required.