Family Liaison

Responsibilities

• Communicates efficiently with all members of the surgical services team regarding concerns and status changes affecting patient flow, delays and patient pertinent issues
• Updates family and visitors on patient status, sharing pertinent and appropriate information as it becomes available
• Supports needs of family and visitors
• Affords assistance in wayfinding for family and visitors via computer, map and personal escort if indicated
• Maintains tracking system (reports) for knowledge of patient family/visitor location and identifying information and paging system
• Available by phone to staff to assist in updating family and visitors promptly
• Affords assistance in obtaining additional resources, like Chaplain Services, Guest Relations, Housekeeping, Child Life Specialists, Social Worker, Public Safety, Escort Services, etc. as needs become apparent for the patient and family/visitors
• Integrates and demonstrates FOCUS values as a guide to professional behavior, while adhering to the policies and procedures of UPHDM
• PRACTICES reflect knowledge of HIPAA and other federal/state regulatory agencies guiding healthcare
• Demonstrates leadership and professionalism in a constantly changing environment that is key to patients and family/visitor satisfaction with our facility

Qualifications

• High school graduate or actively pursuing high school diploma
• Experience: Strong leadership and organizational skills
• Customer service in a medical field or office preferred
• Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused. Critical thinking skills using independent judgment in making decisions