Family Liaison (ABA Center-Based)

Description

Autism Care Partners is seeking friendly, positive, and playful individuals to join their team. They offer a range of benefits including competitive pay, medical, dental, vision insurance, 401(k) with company match, short-term and long-term disability coverage, and voluntary benefits.

What You’ll Be Doing

• Effectively communicate with potential clients to assess their needs and determine eligibility for services offered
• Update client and employee census data to manage client wait lists
• Answer the telephone and follow-up with website and phone inquiries
• Aid families through the intake process and verify necessary documentation
• Ensure insurance verification is completed and authorization is received prior to scheduling intake assessments with necessary clinicians
• Notify caregivers of benefit and authorization information
• Submit family satisfaction surveys on a regular schedule
• Actively engage with clients on a set schedule (including monthly family newsletters) to foster strong relationships and proactively address questions or concerns
• Manage and complete client agreements and forms from intake to an annual basis
• Maintain a database of community resources for referrals and coordination of care
• Absorb outreach to and collaboration with local providers and other referral sources to provide information on ACP treatment hub locations and offerings
• Perform regular client audits of necessary documentation and signatures as outlined by ACP Compliance team
• Absorb request for continuation of care and coordination of care
• Schedule and update schedules of ABA across clients and employees within the center
• Manage cancellations as they occur and arrange for coverage
• Communicate scheduling information with clients and staff
• Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle
• Provide back-up coverage for staff breaks as needed
• Facilitate ordering of necessary materials
• Coordinate maintenance and repair requests
• Cook up IT support including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
• Perform administrative support including faxing, filing, scanning, shredding, among others
• Maintain organization and orderliness of the office
• Perform routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place
• Coordinate with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Scheduling Responsibilities

• Enter and update schedules of ABA across clients and employees within the center
• Manage cancellations as they occur and arrange for coverage
• Communicate scheduling information with clients and staff
• Monitor EHR appointments for accuracy and completeness. Ensure errors are corrected in advance of payroll cycle

Operations Responsibilities

• Provide back-up coverage for staff breaks as needed
• Facilitate ordering of necessary materials
• Coordinate maintenance and repair requests
• Cook up IT support including requests for center laptops and tablets, maintenance of hardware inventory, and submission and follow up on center IT tickets
• Perform administrative support including faxing, filing, scanning, shredding, among others
• Maintain organization and orderliness of the office
• Perform routine, daily office cleaning. More frequent, thorough cleaning will be required and documented while COVID pandemic guidelines are in place
• Coordinate with Recruitment to greet prospective staff and give center tours and with HR to greet new employees

Education and Experience

• Average or bachelor's degree preferred
• Two years of experience in clerical/office support work; clinical/medical setting preferred

Additional Requirements

• No prior criminal history
• Ability to utilize technology
• Basic computer skills - Microsoft Office, Microsoft Outlook, Windows
• Ability to operate basic office equipment
• Must be at least 18 years of age

Who Are We?

Autism Care Partners' mission is to empower families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care. Their collaborative teams provide comprehensive care throughout all stages of a child’s development by offering these services: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Social Work, and Diagnostic Evaluations (service availability varies by location).

Our Mission

Empowering families to reach their potential through early diagnosis and exceptional, innovative, interdisciplinary care.

Our Vision

Transforming lives as a leader in innovative, integrated, and person-centered care.

Our Values

• Clinical Excellence: Our services are evidence based, outcome driven, effective, and high quality.
• Collaborative: Our interdisciplinary teams work together to provide the best care. We create a relationship-driven, inclusive community where everyone’s ideas are welcome.
• Optimism and Hope: We maintain a positive attitude and bring our clients hope.
• Inclusive: We value diversity and seek equity. We serve all communities, including many that are often underserved and under resourced.
• Ethical: We act with integrity and transparency.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work necessary to adequately execute the job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. It is the policy of Autism Care Partners to provide equal employment opportunity to all individuals. Autism Care Partners values all employees’ talents and supports an environment that is inclusive and respectful. All recruiting, hiring, training, promotion, compensation, and other employment-related programs are provided fairly to all persons on an equal opportunity basis. All information is subject to change without notice.

Contact Information

HIG123