Family Enrollment Partner (2272)

About the role

The Family Enrollment Partner supports the Capital Area Child Care Services team, which serves families in Travis County through comprehensive child care and inclusion services, advancing BakerRipley's mission.

Responsibilities

• Ensures compliance with Workforce Solutions contractual obligations, policies, and procedures related to childcare intake and eligibility
• Interacts with customers and childcare providers to assess needs, determine eligibility, and facilitate enrollment and recertification with eligible childcare providers in accordance with program requirements
• Reviews customer documentation to determine eligibility, ensuring completeness, accuracy, and compliance with program requirements
• Calculates parent share of cost (PSoC) in accordance with established guidelines
• Accurately enters, updates, and maintains data in KinderTrack and other required systems, including IssueTrak and DocuWare, in compliance with established policies, procedures, and timeliness standards
• Maintains organized, complete, and accurate customer records in compliance with documentation and retention requirements
• Addresses and resolves customer and provider inquiries, concerns, and complaints in a timely and professional manner
• Communicates program requirements, eligibility criteria, and next steps clearly to customers and providers
• Performs other duties as assigned in support of program operations

Requirements

• Bilingual proficiency in English and Spanish is preferred
• Full-time on-site attendance during initial training
• Works under an established hybrid schedule following training completion

Qualifications

• 1-3 years relevant work experience in a role supporting families
• 1-3 years experience working a database system
• 1-3 years experience in a hybrid work environment