Family Case Manager Supervisor

About the role

The Department Of Child Services (DCS) helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Family Case Manager Supervisor role involves directing and supervising a team that provides protective services to children and families.

Responsibilities

• Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met.
• Assess the risk to the child when complaint calls are received, and staff is not available to respond to all calls.
• Schedule on-call rotation of Family Case Managers 2's.
• Reassign work to maintain equitable work distribution and to cover vacant caseloads.
• Ensure effective monitoring and accountability of staff to meet the best interest of children.
• Manage employee travel, time reporting and overtime to ensure maximum efficiency in case management and costs.
• Establish and/or communicate and interpret policy and objectives to staff.
• Effectively train Family Case Managers and other staff on new programs and developments, as well as provides training to new staff.
• Identify management and organizational problems and provides training and development opportunities to resolve the problems.
• Identify employee training needs and prepares employee training plans.
• Conduct performance appraisals and maintains a fact file for all assigned employees.
• Interview applicants for vacant positions and makes promotional and hiring recommendations to the Local Office Director.
• Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
• Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department. Recommends, assists, and documents the need for corrective disciplinary action.
• Aid the Director or Division Manager in establishing long-term goals and objectives for the county office or division.
• Ensure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures.
• Ensure that contacts between staff and clients receiving services, as well as, between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
• Ensure work adheres to quality standards, deadlines, and proper procedures.

Requirements

• A Bachelor’s degree in human services (or relevant course study), 1+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• An Associate’s degree in human services (or relevant course study), 3+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity, or
• 5+ years of human services or relevant experience and 1+ year of experience in a leadership, managerial, or supervisory capacity.

Qualifications

• Advanced knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Thorough knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Thorough knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Ability to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Ability to prioritize and manage workflow of subordinate supervisors and staff.
• Ability to supervise the work of supervisory, professional, and clerical staff.
• Ability to prepare clear, accurate reports.
• Ability to use tact and empathy in working with people of diverse backgrounds.
• Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Ability to communicate articulately for court testimony.
• Ability to use computerized caseload data in planning and coordination of work.
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Ability to effectively manage a satellite office or major unit within a county office.

Skills

• Knowledge of principles and practices of social work, casework, sociology and group and individual counseling including new methods and theories of treatment.
• Knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
• Knowledge of state and federal rules, regulations and policies governing public assistance programs and the ability to apply them in the administration of the program.
• Knowledge of the operation of the local court system and law enforcement agencies.
• Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations and policies and the ability to apply them in the management of staff.
• Specialized knowledge of the state budget process.
• Sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
• Prioritizing and managing workflow of subordinate supervisors and staff.
• Supervising the work of supervisory, professional, and clerical staff.
• Preparing clear, accurate reports.
• Using tact and empathy in working with people of diverse backgrounds.
• Establishing and maintaining productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
• Communicating articulately for court testimony.
• Using computerized caseload data in planning and coordination of work.
• Investigating and interviewing alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
• Managing a satellite office or major unit within a county office.

Benefits

The Indiana Department of Child Services offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
  • Up to 15 hours of paid community service leave.
  • Combined 180 hours of paid vacation, personal, and sick leave time off.
  • 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $59,800.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

This position works primarily from the Shelbyville, Indiana, DCS office and will serve Shelby County, and adjacent counties as needed. Residency in the service area is preferred. Work-related travel is reimbursed.