Family Case Manager

About the role

The Family Case Manager position within the Department of Child Services (DCS) focuses on protecting families and children from abuse and neglect. Key responsibilities include investigating reported incidents, assessing risks, developing case plans, coordinating with external providers, and preparing reports.

Responsibilities

• Investigate reported incidents of child abuse, neglect, or dependency
• Determine whether the incident is substantiated and develop recommendations for disposition
• Assess the level of risk to the child and remove them from the family if necessary
• Perform needs assessments and develop treatment options for families and children
• Testify and prepare pre-dispositional and progress reports
• Maintain case files and develop briefing reports
• Develop informal adjustment plans with families and children
• Develop case plans to assist families and children to become more self-sufficient
• Develop discharge/transition programming for children
• Monitor and assess the service capability of treatment programs and providers
• Accept on-call responsibility to receive and investigate allegations of child abuse/neglect
• Conduct home studies and family histories and recommend placement for adoption
• Visit children in out-of-home placements to coordinate family reunification, adoption, or independent living efforts
• Maintain data to help management evaluate trends in family and child needs

Requirements

• Bachelor’s degree in social work, human services, or a related field OR Associate degree with at least two (2) years of human services job experience OR Completion of thirty (30) college credit hours from an accredited institution with a minimum of four (4) years of human services job experience OR A minimum of five (5) years of human services job experience
• Advanced knowledge of principles and practices of social work, casework, sociology, and group and individual counseling
• Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation, and adoption
• Specialized knowledge of the interrelationships of the various behavioral sciences as they affect care and treatment of patients/clients and/or objectives of social work projects
• Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner
• Ability to formulate and monitor project guidelines or treatment plans
• Ability to prepare clear, accurate reports
• Ability to work with families of diverse cultural/ethnic backgrounds with sensitivity to differences in child rearing practices, relationships, and needs
• Ability to work with children with special needs such as mental or emotional conditions, foster families, and professionals providing services to them
• Able to exercise sound judgment while managing crises situations including those involving confrontational, aggressive adults being investigated for child abuse or neglect

Qualifications

• Must maintain a valid driver's license

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Proficient in computer software relevant to the job

Benefits

• Comprehensive medical, vision, and dental plans
• Wellness Rewards Program
• Health Savings Account
• Deferred compensation 457B account
• Two fully-funded pension plans
• Leave policies including paid New Parent Leave and Childbirth Recovery Leave
• Group life insurance
• Free parking for most positions
• Free LinkedIn Learning access