Family Assistant & Household Manager to Aspen Founder + Family

Key Responsibilities

• Manage calendars, scheduling, and prioritization across all family and household contacts including doctors, teachers, healthcare providers, tutors, therapists, vendors, and school programs
• Coordinate logistics for children’s activities, appointments, and school communication; proactively communicate daily and weekly schedules to family members, caregivers, and relevant stakeholders
• Serve as the central point of coordination for household staff (nannies, housekeepers, vendors), ensuring responsibilities are clearly defined and consistently executed
• Oversee household inventory across all residences, ensuring groceries, sundries, supplies, pet needs, and children’s clothing are stocked, organized, and proactively replenished
• Manage household ordering across multiple properties, including researching, sourcing, and purchasing items required for fully functional homes (appliances, materials, supplies, etc.)
• Manage incoming mail and correspondence, ensuring proper routing to family office, tax, and finance contacts as needed
• Oversee package management, returns, and dry cleaning logistics
• Provide day-to-day personal support to the principal, including scheduling personal care (haircuts etc) in alignment with travel and professional commitments
• Oversee vendor onboarding, scheduling, and ongoing management across all properties, examples include: lawn care, snow removal, pool service, HVAC, plumbing, and general maintenance
• Obtain quotes, coordinate services, and manage vendor payments while ensuring quality and timeliness
• Track contracts, billing, and financial reconciliation related to household operations, ensuring alignment with budgets and accurate record-keeping
• Liaise with design teams, contractors, and architects to support ongoing property projects and ensure forward progress
• Maintain seasonal readiness across residences, ensuring appropriate services and maintenance are proactively scheduled
• Track service schedules and maintenance records for household assets, including vehicles, ensuring timely servicing and documentation
• Manage health insurance claims and reimbursement processes, ensuring proper submission and follow-through
• Oversee daily household readiness, ensuring spaces are tidy, organized, and welcoming
• Plan and support food preparation to maintain healthy daily routines for the children including preparing healthy, simple nightly dinners Monday through Thursday (prep, cook, and cleanup)
• Occasional support of the children with assistance from a childcare provider as needed, particularly during travel or when parents are away
• Manage indoor plants and ensure regular care
• Manage dishwasher cycles, trash removal, and daily household resets
• Serve as a polished and thoughtful representative of the family in interactions with vendors, partners, and stakeholders
• Maintain clear communication across all household stakeholders, ensuring alignment and follow-through
• Track tasks, commitments, and open loops to ensure nothing falls through the cracks
• Organize and maintain information across systems (Google Drive, email, calendars, notes, documents)
• Implement and refine systems that improve household efficiency and organization
• Identify operational gaps and proactively solve them
• Maintain strict confidentiality and discretion at all times

Qualifications

• 4–7+ years in household management, family assistant, or related operational role
• Experience supporting a high-functioning household
• Strong organizational and multitasking abilities
• Excellent communication skills
• High level of discretion and professionalism
• Comfort managing both logistical and hands-on responsibilities