Family Advocate (medical Assistant)- Kingman

About Nest Health

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest-risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model. Services include primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

Nest’s innovative model has resulted in partnerships unlocking care for thousands of families across markets. Early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

About Working at a Startup

• Role Breadth: Your role may be less defined than in other settings, requiring you to wear multiple hats and juggle various responsibilities.
• Learning Opportunities: You may function outside your standard position and learn about new roles and areas.
• Fast-Paced: Startups move faster than traditional companies, requiring you to adapt to quick changes in systems or processes.
• Autonomy: High autonomy is needed due to less structure and learning/development support. You must learn asynchronously and raise your hand when help is needed.
• Collaboration: Building processes and improving care delivery relies on effective communication and frequent feedback across functions.

About the Role

The Family Advocate (FA) is a vital member of the Nest Health interdisciplinary care team, trained and experienced as a Medical Assistant (MA). The FA provides direct patient care to adults and children in the home setting (under the supervision of an authorized clinician) and has lived experience with the communities served by Nest Health. The FA coordinates services delivered by Nest Health and helps refer to external social care providers addressing social drivers of health (e.g., food insecurity, housing instability, domestic violence, financial hardship, lack of access to transportation). The FA also participates in outreach efforts to Nest families.

Responsibilities

• Provide direct patient care and support for a panel of patients in the home setting, including:
  • Perform tasks under the direction of the licensed provider, such as taking vital signs, updating patient history, collecting lab specimens, and assisting with exams.
  • Administer oral, topical, and injectable medications and/or vaccinations.
  • Interview patients and record medical history, including standardized screening questionnaires.
  • Assist providers in procedures using aseptic techniques.
  • Adhere to infection control standards, including hand hygiene, use of PPE, and isolation of patients with known infectious diseases.
• Complete accurate EMR documentation of patient information and services provided per Nest Health requirements.
• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team.
• Assist in patient registration, administrative workflows, and prior authorization approvals.
• Fulfill clerical responsibilities, including sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes, and referral information, completing forms/requisitions, managing the charting process, and sending specimens to labs.
• Actively participate in all compliance-related matters, including equipment, laboratory tests, medications, and vaccine inventory.
• Provide information and assistance through advocacy, navigation support, and education to Nest families on the availability and eligibility of health and social care services. Follow up with families to ensure they access the resources provided/suggested by Nest.
• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, and support needed to meet their family health goals.
• Participate in outreach efforts to Nest families, including explaining program details to potential families.

Requirements

• Successful completion of an accredited Medical Assistant program.
• Fluency in English is required.
• High School Diploma or equivalent; 1-3 years of relevant experience.
• US work authorization.
• 1 year of vital signs and phlebotomy experience.
• 1 year of EMR Systems experience.
• Active BLS certification.
• Experience in counseling, community work, or community health activities in a government agency or community-based organization is a plus.
• Strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills.”
• Ability to exercise standards of professionalism, including appearance, presentation, and demeanor.
• Access to reliable transportation and willingness to comply with all terms of the Nest Motor Vehicle Safety Policy.
• This position involves educating and encouraging vaccination against COVID-19.

Travel & Physical Requirements

• This is a mobile job providing service in family homes.
• Must have a driver’s license, a car (mileage is reimbursed), auto insurance, and the ability to drive to the homes of Nest families and carry portable healthcare supplies.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Why Choose Nest Health?

Nest and its leaders have won multiple awards, including Rock Health's Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Nest has also been recognized on Inc.'s Female Founder 500 List for 2025. The company is a prominent thought and brand leader, garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios, and others.

Learn more about us at nesthealth.com. To learn about the Nest care model, watch this video by award-winning HBO filmmaker Edward Buckles, Jr.