Family Advocate (medical Assistant)- Kingman

Nest Health is the first value-based care provider built for families, delivering comprehensive medical, behavioral, and social care to America’s highest-risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest offers a first-of-its-kind family-based, in-home, and virtual care model that includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

About the role

Working at a healthcare startup offers a fast-paced, ever-changing environment with varied workloads, quick changes, and high expectations. This role provides the opportunity to make a high impact in disrupting the US healthcare system, with a chance to be creative, solution-oriented, and have your voice heard. Expect role breadth, learning opportunities, autonomy, and collaboration, as well as the need to be flexible, accountable, and self-sufficient.

Responsibilities

• Provide direct patient care and support for a panel of patients in the home setting, including:
  • Perform tasks under the direction of the licensed provider, such as taking vital signs, updating patient history, collecting lab specimens, and assisting with exams
  • Administer oral, topical, and injectable medications and/or vaccinations
  • Interview patients and record medical history, including standardized screening questionnaires
  • Assist providers in procedures using aseptic techniques
  • Adhere to infection control standards, including hand hygiene, use of PPE, and isolation of patients with known infectious disease
• Complete accurate EMR documentation of patient information and services provided per Nest Health requirements
• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team
• Assist in patient registration, administrative workflows, and prior authorization approvals
• Fulfill clerical responsibilities, including sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes, and referral information, completing forms/requisitions, managing the charting process, and sending specimens to labs
• Actively participate in all compliance-related matters, including equipment, laboratory tests, medications, and vaccine inventory
• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services; follow up with families to ensure they access the resources provided/suggested by Nest
• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, and support needed to meet their family health goals
• Participate in outreach efforts to Nest families, including explaining program details to potential families

Requirements

• Successful completion of an accredited Medical Assistant program
• Fluency in English
• High School Diploma or equivalent; 1-3 years of relevant experience
• US work authorization
• 1 year of vital signs and phlebotomy experience
• 1 year of EMR Systems experience
• Active BLS certification
• Experience in counseling, community work, or community health activities in a government agency or community-based organization is a plus
• Strong communication and interpersonal skills; ability to interact with multiple constituencies and exercise “people skills”
• Ability to exercise standards of professionalism, including appearance, presentation, and demeanor
• Access to reliable transportation and willingness to comply with all terms of the Nest Motor Vehicle Safety Policy
• This position involves educating and encouraging vaccination against COVID-19

Travel & Physical Requirements

• This is a mobile job providing service in family homes
• Must have a driver’s license, a car (mileage is reimbursed), auto insurance, and the ability to drive to the homes of Nest families and carry portable healthcare supplies
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Benefits

Nest Health and its leaders have won multiple awards, including Rock Health's Next-Gen Pediatric Innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Nest has garnered national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios, and others, and was recently recognized on Inc.'s Female Founder 500 List for 2025.