Family Advocate

About the role

The Family Advocate position is responsible for care coordination through provision of a range of case management and support services to LYNC youth and families, in coordination with other LYNC staff, agency, and community providers. Works closely with LYNC Service Specialists in identifying and connecting youth and families to community resources.

Responsibilities

• Provide direct services to youth and families, including clinical assessment, engagement, and development of Risk Reduction Sustainability Plans (RRSP).
• Implement, monitor, and adjust RRSPs throughout service delivery.
• Deliver structured case management using Carey Guides.
• Collaborate with schools, courts, and community organizations to support youth and families.
• Serve as the primary point of contact for youth and families during service.
• Complete all required documentation and reports accurately and on time.
• Participate in all phases of the LYNC model: Engagement, Service, and Sustainability.
• Promote a safe, welcoming, culturally competent environment focused on risk reduction and positive behavior change.
• Provide transportation assistance to youth and families as needed.
• Attend required trainings, meetings, and professional development activities.
• Notify supervisor immediately of any risk or safety concerns, including abuse, neglect, or unsafe home environments.
• Contribute to agency committees, task forces, and community representation efforts.
• Perform additional duties as assigned by management.

Qualifications

• Required Experience: Bachelor's degree in Criminal Justice, Sociology, Human Services, or related field OR High School Diploma with 3+ years of experience working with justice/system/agency-involved youth.
• Experience & Skills: Minimum three years of experience working with justice-involved or system-involved youth, Strong case management and engagement skills, Excellent oral and written communication abilities, Knowledge of Greater Hartford and New Britain community resources, Ability to work independently, stay organized, and manage multiple priorities, Culturally competent; bilingual/bicultural candidates strongly encouraged, Understanding of risk-needs-responsivity principles, Proficiency in Microsoft Office and general computer applications, Valid state-issued driver's license and ability to travel locally, Availability for evening and weekend hours as needed.