FALL Consumer Complaint Investigation Intern

About the Organization

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition.

At EEA, we create meaningful, inclusive opportunities that empower our employees to make a real difference in shaping the environmental future of Massachusetts. We foster a workplace culture where diversity is valued, innovation is encouraged, and collaboration thrives.

The Department of Public Utilities (DPU) is the state agency responsible for overseeing investor-owned electric power, natural gas, and water companies in Massachusetts. It regulates the safety of bus companies, moving companies, transportation network companies, and oversees the safety of natural gas pipelines and the MBTA.

About the Role

The intern will learn laws and regulations related to transportation, passenger safety, and towing; how to investigate and resolve complaints; and may assist with the creation of new regulations. Depending on the intern's interests, there may be opportunities to conduct hearings or participate in ride-alongs with inspectors.

Responsibilities

• Investigate and resolve consumer complaints; respond in writing and verbally to consumers
• Review applications and issue orders granting a certificate to conduct business as a passenger carrier, tow company, or moving company
• Create motor bus driver certificates
• Assist in conducting a rulemaking

Preferred Skills

• Experience or strong interest in consumer protection, public safety, or regulatory compliance
• Excellent writing and attention to detail in editing documents
• Proficiency in Microsoft Word and Excel
• Ability to track complaints

Qualifications

First consideration will be given to applicants who apply within the first 14 days.

Benefits

The Commonwealth offers an outstanding suite of employee benefits that add to the overall value of your compensation package, supporting you, your loved ones, and your future. Explore our Employee Benefits and Rewards for more details.

Pay

$21.00 hourly

Schedule

Part-time

Location: Boston, MA (1 South Station)

This position is potentially eligible for a hybrid work schedule.