Fall 2026 Application Support Internship

About the Role

As a Spencer's & Spirit IT Intern, you’ll have the opportunity to enhance your skill set, explore your talents, and network with our company leaders. Our internship program offers a challenging, hands-on experience in a rewarding, supportive environment. Our goal is to prepare you to jump into a career post-graduation. Former interns often describe our internship program as the most fun they’ve ever had—at a company where our mission is “Life’s a Party. We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

With a small group of interns, there is a close relationship between supervisors, mentors, and interns, fostering an environment of companionship and learning.

• Paid, full-time internship
• Workshops with our Corporate Executives including the CIO
• 30% discount at Spencer’s and Spirit Halloween Stores

Responsibilities

• Assist in delivering Level 1 technical support for primary incident resolution or escalation to the appropriate Application Support member as needed.
• Manage issue intake, investigation, and resolution with excellent communication skills while supporting multiple applications.
• Log 100% of issues into the ticketing system, including description of issue, troubleshooting performed, resolution, and/or purpose for escalation.
• Properly categorize incidents and select the appropriate severity based on impact and urgency.
• Follow knowledge articles to ensure required troubleshooting, information gathered, and escalations are handled accurately.
• Report when knowledge is out of date, incorrect, or missing.
• Identify and report security risks in accordance with compliance.
• Perform job responsibilities with a commitment to quality and customer satisfaction—doing what's right for the team and the enterprise.
• Work effectively on projects with cross-functional teams (including software developers, infrastructure, and QA teams).

Qualifications

• Available to work 30 hours per week while being on-site a minimum of 2 days per week (Tuesday - Thursday).
• Completion of junior year preferred; must be enrolled in college for the upcoming semester. Graduate students are also encouraged to apply.
• Commutable distance to our home office in Egg Harbor Township, NJ.
• Working toward a degree in Information Systems or Computer Science.
• Ability to multi-task—manages multiple tasks at a time and quickly shifts attention among them.
• Organizational ability—demonstrates a systematic approach in carrying out assignments, excels at cutting through confusion, and turning chaos into order.
• Problem-solving skills—demonstrates a strong ability to identify, analyze, and solve problems; translates problems into practical solutions.

Pay

The pay range reflects the potential base salary for this role. Individual base pay is determined by various factors such as relevant experience, skills, and the scope and responsibilities of the position.

Pay Range: $20.00 per hour