FairosRx Director, Client Implementations (On-Site or Remote)

Duties & Responsibilities

• Serve as the primary point of contact for all implementation-related activities throughout project lifecycles.
• Lead end-to-end implementation activities for new client implementations, TPA integrations, client migrations, and program implementations. Effectively transitions the client relationship post-implementation to Account Management.
• Develop and maintain detailed implementation plans, timelines, milestones, and deliverables.
• Proactively identify risks, dependencies, and potential roadblocks.
• Facilitate implementation meetings, status reviews, and project communications with internal and external stakeholders.
• Anticipate project risks and dependencies, developing mitigation strategies to minimize disruptions, and drive accountability among project participants to ensure timely completion of tasks and deliverables.
• Ensure all implementation requirements, configurations, testing activities, and deliverables are completed accurately and on schedule.
• Evaluate the impact of client-requested exceptions and develop reasonable alternatives to satisfy client’s needs while minimizing impact on the organization’s systems and operations.
• Assess gaps and recommend enhancements related to new and/or existing products, services and workflows based on a broad view of the organization.
• Identify opportunities for cross sales of additional products and services throughout the implementation process.
• Contribute to the development of new or updated implementation tools, resources and materials.
• Participate in the development and introduction of new products, identify the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
• Solicit and assess internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).

Required Skills and Abilities

• Bachelor's degree or equivalent experience.
• 3 years+ of PBM implementation, pharmacy benefit project management, or related healthcare implementation experience.
• Project management certification (PMP, CAPM, PMI or similar) preferred.
• Experience working with TPAs, health plans, self-funded employers, or healthcare technology vendors.
• Strong understanding of PBM operations, pharmacy benefits, claims processing, eligibility management, and implementation workflows.
• Knowledge of Electronic Data Interchange (EDI), eligibility file structures, claims testing, and system integration processes.
• Proven ability to manage multiple complex projects simultaneously in a fast-paced environment.
• Experience interacting with various levels of organizations to effectively influence others and achieve optimal results.
• Expertise working within the Tredium claims adjudication system is strongly preferred.

Additional Information

• Hightly organized and able to quickly prioritize multiple assignments with high quality results.
• Exceptional analytical and problem-solving capabilities.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Strong interpersonal communication skills (both written and verbal) using active listening and open-ended questions to encourage others' points of view to influence others to achieve best practices.
• Exercises creativity and innovation in achieving project results.
• Proficient with Microsoft Office Suite or related software.
• Full-time, Monday to Friday 8 am – 5 pm CST. On-site, in-person or remote with periodic travel to Amarillo, TX and client sites, depending on expertise.

Culture and Opportunities

• We pride ourselves on our outward mindset – supporting each other and putting the team and the clients we serve first
• High-growth environment with clear opportunities for career growth
• Welcoming atmosphere and culture

Benefits

• 401(k) with matching
• Dental insurance
• Health insurance
• Vision insurance
• Health savings account
• Paid time off