Fair Credit Reporting Act Director

Essential Functions and Responsibilities

• Provide accountable leadership and oversight for the SCRA, FCRA, and data furnishing programs, including Metro 2/American Standard Code for Information Interchange (ASCII) reporting, credit accuracy, disputes, corrections, and reporting alignment.
• Establish and maintain policies, procedures, governance structures, strategy, objectives, and performance expectations to support SCRA, FCRA, Regulation V, CMS, and enterprise risk management alignment.
• Oversee data furnishing accuracy, completeness, integrity, and validation for information furnished to consumer reporting agencies, including alignment between furnished data and dispute investigation outcomes.
• Design, implement, and evaluate controls for credit reporting accuracy and integrity, ensuring controls are risk-based, effective, and aligned with regulatory expectations.
• Oversee enterprise-level SCRA and FCRA issue management, including prioritization, root cause analysis, remediation strategies, backlog monitoring, timelines, and risk exposure.
• Serve as primary contact for regulators, auditors, and third-party vendors on SCRA and FCRA matters; interpret SCRA, FCRA, Regulation V, ASCII, Consumer Data Industry Association (CDIA), and Consumer Reporting Resource Guide (CRRG) requirements; and support timely responses to inquiries, exams, and complaints.
• Provide executive reporting on program performance, risks, remediation status, emerging trends, control effectiveness, FCRA compliance, and data integrity.
• Provide compliance oversight for decisions within authority, ensuring due diligence is completed before projects, products, or process changes are implemented.
• Oversee compliance-related administration and implementation of software and technology supporting department productivity and operations.
• Lead Credit Accuracy and FCRA Program Managers, Team Leads and supporting staff, by defining roles, managing performance, supporting workforce planning, and providing resources, training, coaching, and development.

Requirements

• Master’s Degree
• Minimum of 7 years combined financial institution and compliance experience OR 13 years combined financial institution and compliance experience in lieu of degree
• Minimum of 3 years management experience
• Experience with compliance reporting, data analytics and compliance issue management
• Broad knowledge of the ASCII, CDIA, CRRG, Metro 2 reporting, and SCRA
• Ability to conduct thorough research, interpret and understand laws and regulations and provide practical recommendations and solutions
• Excellent communication and interpersonal skills; as well as influencing abilities
• Excellent organization and time management skills; accustomed to working with deadlines
• Strong leadership, staff management and project management skills
• Strong problem solving, critical thinking, and change management skills
• Ability to leverage advanced business/analytical knowledge to lead discussions with cross-functional teams to understand highly complex business objectives and influence solution strategies
• Ability to work independently given minimal direction; self-motivated with desire to be a team player in a constructive environment

Preferred

• Experience with BSA, ECOA, Fair Lending, FCRA, FDCPA, MLA, OFAC, SCRA, and TILA
• FCRA Certificate for Data Furnishers, or similar FCRA compliance certification
• Experience with financial institutions larger than $10 billion in assets and exposure to oversight by the Consumer Financial Protection Bureau (CFPB)