Director of Credit

Credit Management

Develop, implement, and maintain credit policies and procedures.
Evaluate creditworthiness of new and existing customers using financial statements, credit reports (Experian) and payment history.
Make credit decisions within delegated authority and escalate as needed.

Collections Oversight

Lead and manage the collections team to ensure timely and effective recovery of outstanding receivables.
Resolve complex collection issues and disputes with customers.
Monitor aging reports and drive strategies to reduce DSO (Days Sales Outstanding).

Process Improvement & Reporting

Initiate and lead process improvement initiatives to enhance efficiency and accuracy.
Develop and deliver regular reporting packages to senior leadership, including KPIs, forecasts, and risk assessments.
Oversee payment application and ensure accurate ledger maintenance.

Cross-Functional Collaboration

Partner with Sales, Customer Service, and Operations to align credit decisions with business goals.
Communicate credit policies and decisions clearly across departments.

Leadership & Development

Recruit, train, and mentor credit and collections staff.
Foster a culture of accountability, performance, and continuous improvement.

Qualifications

• Minimum 7-10 years of progressive experience in credit and collections, with at least 3 years in a leadership role.
• Experience in a company with $250M-$1B in annual revenue.
• Strong understanding of credit risk, financial statement analysis, and collection strategies.
• Proficiency in ERP systems (Oracle, SAP, P21 or similar) and Microsoft Excel.
• Excellent communication, negotiation, and leadership skills.
• Experience with federal/state contracts and client payment portals is a plus.

Preferred Skills

• Epicor ERP background.
• Sales and Use tax experience, preferably Avalara history.
• Tax experience.
• Advanced Excel skills.