Factory Support Technician (Marine Industry)

Key Responsibilities

• Perform Factory Support operations with high efficiency, quality, and timely completion of repairs and maintenance tasks.
• Collaborate with sales, marketing, and production teams to set up & support boat shows and marketing events, ensuring boats are prepared to meet quality standards.
• Work collaboratively within the team, providing support and assistance to fellow technicians.
• Provide exceptional customer service, addressing inquiries, concerns, and issues with professionalism and a solutions-oriented approach.
• Utilize strong technical knowledge to diagnose and repair boats, offering guidance on complex issues and ensuring high-quality workmanship.
• Uphold safety protocols and industry regulations, ensuring a safe working environment and compliance with standards.
• Support training and development initiatives, staying informed about industry trends, technologies, and product developments.
• Afford any other duties as assigned.

Required Qualifications

• 3-5 years of experience in the marine industry.
• Open availability and willingness to travel.
• High school diploma or equivalent.
• Proven technical expertise in boat systems, engines, electrical systems, and plumbing.
• Proficient in all aspects of trailering a boat.
• Experience with fiberglass and resin.
• Excellent diagnostic and problem-solving skills.
• Customer-focused with exceptional interpersonal and communication skills.
• Able to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.
• Valid driver's license and availability for extensive travel.
• Must possess or be able to obtain a valid passport.
• Conversational English.

Preferred Qualifications

• Experience with gel coat repair.
• Possess or be able to obtain a captain's license (reimbursed by the company).
• Attention to detail and ability to work collaboratively in close proximity to others.
• Understanding and ability to follow verbal and written directions.
• Experience with gel coat repair.
• Excellent verbal and written communication skills.
• Good time management skills to schedule and complete work efficiently.
• Proficient with PC using Microsoft Office suite and Google Docs.