Factory Store Manager - Shoreline

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Bullfrog International designs and manufactures the world's only luxury hot tubs with the patented JetPak Therapy System. JetPaks are modular jetted spa seats that allow the user to customize, interchange and upgrade their hot tub's jetted massages at any time. Founded in 1996, Bullfrog International is headquartered in the greater Salt Lake City, Utah metro area.

About the role

Bullfrog Spas has a great opportunity at our Shoreline, WA Factory Store location to seek a career-minded leader to support the retail sales team objectives and day-to-day activities with highly professional service encompassing floor management, team supervision, and stock and display management. This position ensures smooth running of all designated operations and supports a culture of continuous improvement. The role requires strong analytical skills, excellent leadership abilities, and exceptional customer service skills.

Responsibilities

• Set sales goals, compare performance to goals, and adjust goals as needed
• Run special events in-store as well as arrange and plan off-site events for additional sales opportunities
• Assess current team processes and procedures, identify opportunities for improvement, and implement them
• Undertake customer service, sales activities, and any floor activities as required to ensure service standards are always met and sales opportunities maximized
• Maintain awareness of security issues and safety of personnel
• Conduct team huddles to keep your team aware of any changes or updates
• Ensure banking is up to date and all cash requirements are met
• Develop individual quotas and assign leads for team members
• Provide detailed and accurate sales forecasts
• Coach, mentor, and provide feedback to team members
• Foster a competitive yet collaborative team environment
• Assess individual performance through observation and measurement, and suggest corrective actions as needed
• Recruit, hire, and train sales team
• Maintain upkeep, maintenance, and presentation of store

Qualifications

• Demonstrates professional manner, as well as high level of interpersonal skills to handle time-sensitive, confidential, and stressful situations in a fast-paced environment
• Continually demonstrates poise, tact, positive attitude, and diplomacy
• Excellent customer service skills, written and verbal communications, planning, and organizational skills
• Makes effective decisions with minimal supervision and information
• Expert problem-solver, solution, and team-oriented, working collaboratively to achieve team goals
• Takes initiative and pursues opportunities for improving efficiency
• Quick learner who can develop skills rapidly
• Strong multi-tasking skills; completes several concurrent tasks
• Manages time effectively, exercises good judgment in setting priorities to complete tasks to meet deadlines with strong attention to detail and ability to balance and maintain workload
• Ability to anticipate the needs of the store
• Advanced skills in Microsoft Word, Excel, and Outlook required; PowerPoint is preferred
• Ability to learn and become proficient in additional cloud-based programs like SharePoint, OneDrive, Teams, Asana, and more
• Desire to learn, develop, and enhance skills for future growth opportunities
• High School Diploma required; College Education a plus

Job Type

This is a full-time position with the ability to make a great living selling spas.