Factory Service Technician - Long Island

About the role

We are seeking a Factory (Appliance) Service Technician in Long Island to be the F&P brand ambassador for repairs and transform moments of panic into moments of delight for our clients by assessing and fixing our products within their homes.

Responsibilities

• Be the first face our customer sees when dealing with an appliance that needs to be repaired
• Manage the territory by driving our F&P-branded vans to appointments and repairing products
• Manage van stock and ensure spare parts inventory, ordering parts when needed
• Complete all paperwork and documents related to service work in a timely manner and communicate effectively with both the client and internal team of progress or obstacles to resolving customer issues
• Develop and maintain superior product knowledge through all training media, service manuals, and training sessions
• Work cross-collaboratively with the sales team to service any of our dealers within the territory

Requirements

• One to three years of appliance repair and troubleshooting experience
• Valid driver's license and acceptable motor vehicle record (will drive a company vehicle)
• EPA license for Sealed System refrigeration repairs (preferred but not required)
• Experience servicing Fisher & Paykel Appliances (preferred)

Skills

• Ability to read, interpret, and understand documents such as schematics and diagrams and use tools and equipment for diagnosing and completing repairs

Benefits

• Competitive medical, dental, vision, life, and disability insurance
• 401K with company match
• Paid Vacation/Time Off: Hourly roles accrue 20 days of paid vacation starting year 1; exempt roles eligible for TAYN policy
• 12 company holidays per year
• Parental Leave: 26 weeks' paid