FACILITY SUPERVISOR/EXPERT

Location: Bull Shoals State Park, Marion County, AR

Anticipated starting salary: $47,396.96 | Pay grade: SGS05 | Salary range: $47,397 - $70,148

About the role

The Facility Supervisor oversees daily operations of the park's resale gift shop, including product selection, inventory tracking, and merchandise replenishment. This role manages ITINIO and camping reservation systems to ensure accurate bookings and excellent visitor service. Additionally, the supervisor directs a team of seasonal staff and a full-time Park Specialist to maintain smooth retail and reservation operations.

The Arkansas Department of Parks, Heritage and Tourism comprises three major divisions: Arkansas State Parks, Arkansas Heritage, and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination. Arkansas Heritage preserves and promotes the state’s natural and cultural history through historic museums and cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the state’s image.

Responsibilities

• Oversee daily facility operations, ensuring proper maintenance and efficient functioning of HVAC, electrical, plumbing, and structural systems.
• Develop and implement preventative maintenance programs to extend equipment lifespan and reduce downtime.
• Ensure compliance with state and federal safety codes, environmental regulations, and ADA accessibility standards.
• Manage repair projects and facility upgrades, including work orders, contractor oversight, and budget control.
• Respond to emergency maintenance situations, coordinating repairs and disaster response efforts.
• Supervise facility maintenance staff, custodial teams, and external service contractors by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating performance.
• Assign tasks, monitor performance, and provide training on safety procedures, equipment operation, and regulatory compliance.
• Foster a positive and productive work environment while ensuring staff accountability and adherence to policies.
• Conduct regular performance evaluations and provide professional development opportunities.
• Ensure OSHA, fire safety, and building codes compliance through routine inspections and audits.
• Develop and enforce emergency preparedness and disaster response plans for the facility.
• Investigate and resolve facility safety hazards, implementing corrective measures as needed.
• Coordinate with state regulatory agencies and internal departments on safety initiatives and facility improvements.
• Develop and manage the facility maintenance budget, tracking expenses and prioritizing cost-effective solutions.
• Oversee procurement and inventory of supplies, equipment, and contracted services.
• Identify and implement energy-efficient practices and sustainability measures to reduce operational costs.
• Lead renovation, expansion, and infrastructure improvement projects, working with architects, engineers, and contractors.
• Evaluate and recommend technology enhancements for improved facility management.
• Greet customers and provide information concerning the services and functions of the facility, and train others to do the same.

Requirements

• Minimum of two years of facility management experience.
• In-depth knowledge of building systems, including HVAC, plumbing, electrical, security, and structural components.
• Understanding of state procurement, contract negotiation, and vendor management.
• Proficiency in facility management software, maintenance tracking systems, and blueprint interpretation.
• Strong understanding of regulatory compliance, workplace safety, and environmental policies.
• Leadership and decision-making skills to effectively manage staff and facility operations.
• Strong communication and interpersonal skills for coordinating with teams, vendors, and government agencies.
• Ability to plan, organize, and oversee the work of subordinates and coordinate work activities.

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.