Facility Solutions Manager

Essential Functions

• Manage the business operations of an assigned client base in the West LA area.
• Provide field support, including starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.
• Serve as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management.
• Direct our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.
• Ensure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.
• Invoice clients accurately and on time for add-on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.

Additional Responsibilities

• Work with a high level of autonomy daily while maximizing support from the President and administrative support teams.
• Negotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.
• Promote the sales of, procure and monitor supplies for clients in alignment with company standards.
• Effectively communicate all client issues with contractors and the President; promptly address any client issues or problems that arise.
• Use City Wide's CRM to perform client inspections, update contacts, and provide accurate billing records.
• Discuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.
• Develop and implement a plan with the President and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Maintain updated route sheets, key/alarm sheets, and general account information.
• Notify Sales Executives of potential accounts in your territory by collecting referrals, especially new construction. Cultivate a great relationship with the sales team.
• Analyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly.

Requirements

• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Time Management - Ability to effectively manage own time and team, so that timelines can be met.

Education and Experience

• High school diploma required.
• Bachelor's degree preferred.
• 3 - 5 years' sales / management experience in building maintenance, facility management or equivalent experience.
• Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.

Travel

• Required.

Knowledge, Skills, And Abilities

• Proficient Computer knowledge and ability to type at least 40 wpm.
• Microsoft Office (Excel, Word, and Outlook) knowledge.
• Knowledge in CRM databases.

Benefits

• Company contribution of $750/month towards health, vision and dental insurance.
• Company 401(k) contribution = 3% of base salary.
• Great PTO and paid holiday plan.
• Exempt, full-time position with base pay ranging from $70,000 - $75,000 plus commission and bonus pay.
• Mileage allowance/reimbursement.