Facility Solutions Manager

Essential Functions

• Oversight of client retention and service expansion through negotiation, addressing concerns, and ensuring satisfaction.
• Management of contractor performance, compliance, and agreements; enforcement of service standards and replacement of contractors as necessary.
• Supervision of Night Managers, coordination of staffing, and execution of service strategies and client needs.
• Management of inspections, supply procurement, and CRM data entry; maintenance of accurate documentation.
• Conducting inspections, reviewing client feedback, and implementing corrective actions with teams to ensure consistent service quality.
• Aid in invoice collection, contractor payments, and updating client documentation and schedules.

Requirements

• Proven success in client retention or service roles with a passion for delivering exceptional customer experiences.
• Strong relationship-building skills with excellent communication abilities, both verbal and written.
• Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently.
• Confident, adaptable, and forward-thinking; comfortable tackling new challenges and offering ideas for improvement.
• Tech-savvy, proficient in Microsoft Office and CRM systems.
• High school diploma (with bachelor's degree preferred), with relevant service industry experience valued.
• Reliable transportation with the ability to travel daily to client locations.

Benefits

• Comprehensive and competitive compensation package including annual base salary, car allowance, commission, and quarterly bonus.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan.

Pay

$60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Schedule

Full-time