Facility Services Representative

EXAMPLES OF DUTIES

• Proactively greet and acknowledge members with strong first impressions.
• Develop first-name relationships with customers and families.
• Educate customers about recreation programs, facility rentals, and all aspects of JERISC.
• Expertly troubleshoot and resolve member issues from initiation to resolution.
• Direct elevated issues to correct department through clear communication.
• Strive to consistently deliver exceptional customer service.
• Use online management platform to manage daily bookings, lessons, and activities.
• Aid with membership sales and retention of existing membership base.
• Remain vigilant regarding safety concerns and facility maintenance requirements.
• Maintain cleanliness and order of the reception area, courts, community room, restrooms, and entrances.
• Actively participate in team meetings offering insights to improve.
• Perform other duties as assigned.

CORE COMPETENCIES

• Knowledge of age-appropriate interactions and communication techniques.
• Facility/equipment set-up and tear-down procedures.
• Basic First Aid and safety precautions.
• Work with participants in group or individual settings accordingly.
• Follow directions.
• Strong problem-solving skills and ability to make decisions under pressure.
• Communicate effectively with the public, peers, participants, and other City employees both orally and in writing.
• Navigate and use specific software for managing registrations and bookings, including data entry, basic troubleshooting, and document management.
• Demonstrate effective customer service and interpersonal skills.

PHYSICAL DEMANDS

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions and to communicate effectively in person or on a telephone.
• Sufficient visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written word instructions and monitor participants.
• Sufficient manual dexterity, with or without reasonable accommodation, permits the employee to teach and demonstrate skills for assigned sports activity.
• Sufficient personal mobility, flexibility, and balance, with or without accommodation, which permits the employee run, jump, throw, or perform physical tasks specific to assigned sports activity.
• Jobs in this class require performing repetitive motions in fingering and hand/wrist/arm movements.
• Related job tasks may require, with or without reasonable accommodation, lifting or moving up to 25 pounds and frequently and 50 pounds occasionally, and stooping, bending, crouching and reaching.

QUALIFICATIONS

• Experience in customer service or member services role required.
• Experience with a racquet sports facility preferred but not required.
• Proficiency in MS Office, Google Services, and other relevant software.
• High school diploma or equivalent; additional education or certification in hospitality or business management is a plus.
• Any combination of experience and training which provides the knowledge and abilities necessary to perform the work.

OTHER QUALIFICATIONS

• Must enjoy working with youth and being outside.
• Teach participants in the fundamental skills and techniques for various program activities.
• First Aid/CPR certification from an approved agency or ability to obtain within 60 days of hire.
• Satisfactory criminal background check for applicants 18 years of age or older.

REQUIRED QUESTION

01 Which of the following days are you AVAILABLE to work on a regular basis? (Check all that apply.)
I am available to work any day of the week.
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

02 If you are unable to work for any specific block of days, please indicate the dates you are unavailable. Type 'N/A' if you have an open schedule.

03 Are you 16 years of age or older?
Yes
No

04 Do you possess current First Aid/CPR certification?
Yes
No

Required Question