Facility Services Manager (Custodial/Janitorial) (Facilities and Maintenance)

Responsibilities

• Directly responsible for daily janitorial operations, customer satisfaction, account retention, and employee relations.
• Manage several federal facility buildings and schedule all account personnel.
• Establish work standards, conduct site evaluations/audits, and oversee inventory/equipment usage.
• Control budgets, troubleshoot problems, and provide orientation/training for supervisory and support personnel.
• Ensure safety compliance and manage special project work.
• Maintain high‑quality service delivery standards.
• Keep employee personal records for administrative compliance.
• Plan, organize, coordinate, execute, and supervise janitorial and staffing operations across all shifts.
• Establish and enforce workflow processes and standards.
• Ensure environmental procedures meet local, state, federal, and company requirements.
• Meet regularly with clients to ensure satisfaction, identify opportunities, and provide status updates.
• Act as liaison between client, operations lead, and corporate support teams.
• Control expenses, review job costs, and adjust to meet budget compliance.

Qualifications

• Ten or more years of relevant work experience (mandatory).
• Prior janitorial management experience (must).
• Demonstrated experience in coaching, motivating, developing, and leading a team.
• Ability to create and forecast productivity, staffing, and budget plans.
• Experience initiating and documenting corrective actions professionally.
• Understanding of government contracting and service delivery (beneficial).
• Degreed and industry certifications are a plus.

Skills

• Operations Leadership: Coordinate daily operational activities for multiple Facility Support Service contracts; monitor contract performance, staffing, scheduling, customer satisfaction, and operational effectiveness; support contract transitions, start‑ups, and continuous improvement initiatives; assist executive leadership with operational planning and organizational growth.
• Contract Administration: Maintain contract files, purchase orders, pricing documentation, compliance records, employee clearances, and operational documentation; load new contracts into operational systems; establish budgets, schedules, key performance indicators (KPIs), and reporting requirements; participate in customer site visits, contract walkthroughs, pricing development, and proposal support.
• Financial and Operational Reporting: Collaborate with the Finance Department for budgeting, payroll verification, invoice preparation, labor analysis, and operational reporting; monitor labor utilization, equipment costs, consumables, and contract profitability; prepare operational reports and performance dashboards for executive decision‑making.
• Operations Systems Administration: Maintain operational data within WinTeam, eHub, Microsoft Teams, SharePoint, and related enterprise systems; manage employee records, schedules, asset inventories, vehicle documentation, key logs, access records, and operational databases.
• Customer Relations: Serve as the operational liaison between customers, project managers, vendors, staffing partners, and internal departments; participate in customer meetings, quality inspections, safety meetings, and annual contract reviews; resolve customer concerns promptly while maintaining exceptional service standards.

Education Requirements

• Associate’s degree (required).
• Over 10 years of relevant experience (required).
• Associate’s or Bachelor’s degree preferred (not required).

Certification Requirements

• OSHA training.
• Other industry certifications as applicable.

Pay

Annual Salary: $60,000 – $64,000. Travel per diem allowance.

Benefits

• Workers Compensation
• Social Security Benefits
• Unemployment Insurance
• Medical Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays