Facility Quality Specialist

Position Summary

The Quality Specialist role performs a variety of quality control tests/inspections and/or standard microbiological, chemical, physical or sensory testing and assays on products, materials, components, etc. at various stages of the production process to ensure compliance with quality standards. They also manage finished product release criteria (i.e. net contents, sensory program, Critical Control Point [CCP]). Responsibilities for this role will include internal auditing, recording statistical data and analyzing production data to verify compliance or determine deviation from existing standards. The Quality Specialist works closely with the Quality Team to help identify, solve and prevent problems affecting quality and food safety.

Approximate work hours are 8:30 a.m. - 5 p.m. and is 100% onsite in the factory.

Primary Responsibilities

• Follow and carry out company Quality Policy on all required Good Manufacturing Practices (GMP), quality and food safety requirements.
• Escalate quality or food safety findings or incidents to management.
• Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated areas.
• Ensures the compliance for FSSC 22000 and ISO 9001 while driving continuous improvement for Quality metrics/Key Performance Indicators (KPI) in their area of responsibility.
• Supports Improvement initiatives (e.g. consumer complaints, product defect reduction) with the factory.
• Assist, advise and train Production Operators in attaining Nestlé quality standards.
• Responsible for reviewing and updating factory policies and standard operating procedures (SOPs) in compliance to Nestlé standards.
• May be the Document Control Coordinator for Quality, responsibilities include supports Compliance by ensuring effective use of the factory's document control program.
• May be responsible for Net Contents Control system support & reporting:
  • Supports the functionality of the net contents control program on the factory floor.
  • Prepare lot summary reports for compliance to the Quality Monitoring Scheme (QMS).
• Operational Tasks: Product Release, Quality Systems, Manufacturing Support, Laboratory Support, Nestlé Continuous Excellence.

Requirements and Minimum Education Level

B.S. Degree in Food Science, Microbiology, Chemistry, or other related field, preferred.

Experience

• Preferably 2-3 years manufacturing and or laboratory (1-3 years) experience in food industry.
• Knowledge of continuous improvement.

Skills

• Must have good verbal and written communication skills.
• Good mathematical and statistical skills required.
• Must be able to handle multiple assignments.
• Must be precise and accurate, well organized worker.
• Strong attention to detail.
• Must be able to perform in a demanding, fast-paced environment.
• Must have good mathematical (basic statistical skills highly desirable), problem-solving and analytical skills.
• Proficiency with computer systems, personal computers, spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications preferred.
• Proficiency in SAP/GLOBE systems is preferred.

Competencies

• Courage: linked to people's confidence in their capabilities and judgment. It allows them to make decisions or choices, at the same time evaluating the risks and being conscious of their responsibilities.
• Results Focus: the drive to meet or exceed ambitious performance objectives and quality standards, deliver business results and continually find sustainable improvements in methods and processes.
• Impact/Convince Others: convincing others, either directly or using appropriate third parties, in order to get their commitment to ideas projects or actions that are in the company's interest.
• Service Orientation: Understanding customers' needs to provide the best scientific/technical support related to their own area of expertise.