Facility Operations Manager - Raising Caine's River Center

Essential Duties and Responsibilities

• Cook up operations activities with other building departments and ensure adherence to Event Work Orders and show requirements.
• Ensure compliance with facility rules, regulations, policies, and procedures within the Operations Department.
• Maintain the cleanliness, safety, and standard maintenance of the facility and associated premises, overseeing ongoing maintenance projects for quality and timely completion.
• Monitor and evaluate the facility readiness and smooth operations during events.
• Serve as Manager on Duty as required.
• Supervise part-time employees.
• Oversee the facility keying system and checking out keys as necessary.
• Maintain the maintenance and repair log with City Public Works and City Buildings & Grounds.
• Update the Altum facility preventative maintenance system, observe, enter, and collect facility repair and maintenance work orders as necessary.
• Schedule and monitor the HVAC system optimally based on event load.
• Respond to phone calls, text messages, and emails within 24 hours, utilizing the company-issued cell phone.
• Maintain safe, secure, and sanitary working conditions, leaving the work area clean and orderly.

Required Qualifications

• Experience: 3 years of experience in facility management, operations, or a related field is required at an Arena, Theater or Exhibition/Convention Center. This includes experience in managing and overseeing facility operations, maintenance, and staff.
• Knowledge of Facility Operations: In-depth knowledge of facility management principles, practices, and industry standards. Familiarity with building codes, regulations, and compliance requirements is essential.
• Leadership and Management Skills: Strong leadership abilities with the capacity to manage and motivate a diverse team. Experience in supervising staff, coordinating workflows, and ensuring operational efficiency.
• Technical Expertise: Proficiency in facility systems, including HVAC, electrical, plumbing, and other building systems. Understanding of maintenance practices, preventive maintenance programs, and energy management.

Required Skills

• Communication Skills: Excellent verbal and written communication skills to effectively interact with employees, stakeholders, contractors, and vendors. Ability to convey complex information clearly and concisely.
• Problem-solving and Decision-making: Strong analytical and problem-solving skills to identify and resolve facility-related issues. Ability to make sound decisions, prioritize tasks, and adapt to changing circumstances.
• Attention to Detail: Meticulous attention to detail in overseeing facility operations, maintenance, and safety protocols. Strong organizational skills to manage multiple projects and tasks simultaneously.
• Regulatory Compliance: Familiarity with local, state, and federal regulations related to facility operations, safety, and environmental standards. Ability to ensure compliance and implement necessary measures.
• Technology Proficiency: Proficiency in using facility management software, computer-aided facility management (CAFM) systems, and other relevant tools to track and manage facility operations.
• Interpersonal Skills: Strong interpersonal skills to build positive relationships with internal and external stakeholders, including contractors, vendors, and regulatory agencies.