Facility Operations Center Engineer, ADC InfraOps FOC

About the role

The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems. We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications. The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.

Responsibilities

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Maintain a basic understanding of Infrastructure
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Proficient computer and communication skills

Requirements

• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment
• Opt-in to a commensurate clearance for each government agency for which they perform AWS work
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Qualifications

• 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• Experience documenting technical customer issues
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience

Skills

• Experience troubleshooting and debugging technical systems
• 3+ years of customer service experience
• 3+ years of Microsoft Office products and applications experience

Benefits

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

• USA, CO, Denver - 37.00 - 65.00 USD hourly

Schedule

Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment