Facility Operations Center Engineer, ADC InfraOps FOC

About the role

The Facility Operations Center (FOC) serves as the centralized 24/7 remote monitoring center for AWS data center’s critical physical facilities infrastructure systems. We support availability by assisting internal teams in communicating prompt and accurate alarm and event notifications. The FOC ensures safety across all AWS data centers by enforcing Change Management policies and is the communication hub during emergency and normal operations.

Responsibilities

• Able to properly respond, acknowledge, investigate, and dispatch critical alarms
• Maintain a basic understanding of Infrastructure
• Monitor the facility infrastructure platform
• Perform change management tasks
• Create and issue tickets
• Follow verbal and written directions
• Have an intermediate level of understanding of critical infrastructure
• Proficient computer and communication skills

Requirements

• Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment
• Able to work weekends, nights, holidays and overtime shifts

Qualifications

• 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• Experience documenting technical customer issues
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Skills

• Experience troubleshooting and debugging technical systems
• 3+ years of Microsoft Office products and applications experience
• 3+ years of customer service experience

Benefits

Basic Qualifications: 2+ years of technical support experience, or Bachelor's degree in engineering or equivalent Experience documenting technical customer issues and 1+ years of customer facing IT role or physical security systems/infrastructure work experience Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications: Experience troubleshooting and debugging technical systems 3+ years of Microsoft Office products and applications experience 3+ years of customer service experience