Facility Operation Center Technical Specialist, Facility Operations Center

Key job responsibilities

• Provides support to the team during Critical Site (CSE) and Large Scale (LSE) events.
• Acts as FOC POC in the COE process.
• Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
• Maintain and drive FOC KPI’s in project delivery to develop and drive FOC Engineer efficiency projects which reduce manual tasks.
• Maintain and drive FOC KPI’s in tracking project/program quality of 85%.
• Author and present AWS business continuity and emergency response program documents.
• Ability to lead DC availability meetings and post event analysis to senior leadership.
• Ownership and driving organizational and team level goals
• Continuous integration with stakeholder teams on program improvements.
• Locates systemic infrastructure issues using data driven analysis to drive solutions.
• Collaborates with external teams to implement new processes to reduce waste.
• Creates and maintains FOC technical documentation driving process improvements.
• Manages technical training to ensure engineers meet the bar for engineering knowledge.
• Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs.
• Develops certification mechanisms to further enhance operational excellence, professional and career development.

Basic Qualifications

• Knowledge of critical data center equipment.
• Experience carrying new design concepts through exploration, development, and into deployment or mass production.
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure.
• Experience in MS Excel, Word, and Windows Operating Systems.
• Experience with power management and power monitoring systems.

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of engineering documentation, electrical diagrams and standard operating procedures.
• Experience in project management in data centers or comparable critical infrastructure.