Facility Manager - Part Time

About the role

Fletcher Storage is a premier, full-service storage solutions operator. Designed for both commercial and residential tenants alike, Fletcher Storage is a full spectrum provider of high-security, climate-controlled storage. What separates us from traditional self-storage are the following: Convenience (white glove service and on-site labor) Industry-leading Security Cleanliness Net-Zero/Sustainable Tech-forward (continuous access control).

Responsibilities

• Answer phones and respond to voicemails
• Assist renters with move-in or move-out, as-needed
• Greet walk-in customers and inform prospective tenants of storage offering
• Respond to email and chat inquiries
• Unpack and inspect IDC items received - ability to lift large items
• Coordinate with interior design clients on manifest
• Sale/Lease of retail goods
• Guide over phone or manually assist users with the sign-up workflow
• Encourage tenants to leave positive reviews on Google
• Troubleshoot any access control/security issues that tenant’s may experience
• Check that all mechanical systems (HVAC, elevators, wine room apparatuses, door swings for proper closing) are working properly
• Working with support for any software questions
• Active local marketing – targeting commercial, residential users while also reaching out to potential wine user/business and car groups, enthusiasts, dealerships, etc.
• Regularly inspect site for cleanliness and/or damage – make sure carts are returned to proper location
• Manage website pricing and ensuring no discrepancy between SiteLink system and web rates
• Responsible for rate hikes and understanding lease agreement terms
• Ensure total accuracy of cage leasing info
• Collection of all tenant information and the updating of all info including CC info
• Accounts Receivable and collections – lock overrides
• Monitoring and managing online presence / opinion (responding to Google reviews)

Requirements

• Manager will demonstrate exceptional customer service skills, follow up, and polished salesmanship.
• Inquisitive to understand user needs
• Self-motivated to grow business awareness through grass roots marketing and content creation.
• Strong organizational skills
• Excellent understanding of accounting and bookkeeping
• Proficient and adaptive to software and Microsoft suite of products

Skills

• SiteLink – Storage CRM
• Noke – Storage unit locks and facility access control
• StoragePug - Website
• Sortly - Record keeping for IDC program
• Lease Agreement
• Tenant Insurance policy

Benefits

• Bonus based on performance
• Eligible for additional bonus after 1 year of employment

Pay

Part-Time Hourly Rate ($35/hr)