Facility Management Director

Responsibilities

• Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client’s real estate standards of performance and needs
• Assure integration, as applicable, across all service delivery work streams: facilities management, commercial management, project services, brokerage services and portfolio administration
• Complete understanding of contract obligations by initiating audit & control systems to ensure statutory, policy and contractual commitments are satisfied
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded
• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting
• Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence
• Ensure portfolio is staffed by appropriately skilled personnel and teams, taking direct responsibility for the appointment of qualified personnel and an effective succession plan
• Lead and support the organization to develop a proactive approach to:
• Drive continuous improvement philosophy and culture throughout the organization
• Monitor sub-contractors performance and manage key contract relationship
• Ensure SLA’s & KPI’s are achieved and aligned with contractual agreements
• Identify and recommend remedial actions and process changes
• Ensure all required policies and procedures are adopted and used on site
• Ensure all works are competently completed
• Comply with legislative, environmental, health and safety requirements
• Minimize commercial risk to the business
• Ensure Site Managers & Premises Coordinators maintain accurate, timely, qualitative and reliable management reporting
• Develop and successfully implement an overall account plan designed to enhance the value of the client's portfolio to operate each property at peak efficiency without sacrificing quality, provide superior and responsive tenant and/or occupant services and ensure compliance with all applicable life safety and crisis management rules and regulations
• Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property
• Develop and maintain relationships with facility team leaders driving the operational and strategic goals
• Oversee and ensure the quality of all client reporting by standardizing systems and procedures that assure compliance with ?reporting standards
• Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct and integrity while ensuring on-going quality management of all C&W’s products and services
• Recruit, manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives
• Develop, mentor and coach staff to achieve organizational sustainability and career growth
• Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct
• Oversee the budget preparation and development process, capital planning, cash flow management and production of monthly financial reports to ensure accuracy and completeness and confirm that all client reporting conforms to established reporting standards
• Seize opportunities to expand C&W’s commercial relationship through the delivery of value added services
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
• Support and provide leadership to achieve C&W's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions

  Qualifications

  • Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
  • Masters degree in Business Administration or related field preferred
  • Minimum of 10 years of commercial high-rise, campus environment, property portfolio management, and/or facility management experience with at least 6 years at the Facility Manager level
  • Broad commercial real estate and financial background with 12+ years of relevant experience as portfolio/asset manager with expertise in all facets of facility/property operation and management, people management, vendor management, and capital planning
  • Project/construction management experience desired
  • Experience with human resource and performance management processes
  • Experience with critical system environments is preferred
  • Workplace services experience desired
  • CMMS/Work Order Management experience preferred

  Key Competencies

  • Communication Proficiency (oral and written)
  • Technical Proficiency
  • Problem Solving/Analysis
  • Customer Focus
  • Financial Management
  • Leadership
  • Relationship Management
  • Team Orientation
  • Vendor Management
  • Multi-Tasking