Facility IT Support Technician

About the role

The IT Analyst – Facility Support Technician serves as the primary on-site technology resource supporting engineering, business, and innovation teams within the facility. This role is responsible for maintaining reliable IT services, supporting engineering workstations and applications, managing collaboration technologies, and enabling emerging technologies such as Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR). The position works closely with engineering leadership, business stakeholders, enterprise IT teams, and external vendors to ensure secure, stable, and high-performing technology environments.

Responsibilities

• Serve as the primary point of contact for all facility technology support needs.
  • Provide hands-on support for desktops, laptops, engineering workstations, mobile devices, printers, and peripheral equipment.
  • Manage hardware deployments, refresh activities, asset tracking, and inventory management.
  • Cook up with enterprise IT teams to resolve infrastructure and system issues.
• Support engineering staff utilizing high-performance computing and graphics workstations.
  • Install, configure, and troubleshoot engineering applications including CAD, CAE, simulation, visualization, and product development tools.
  • Collaborate with Engineering IT teams and software vendors to resolve technical issues.
  • Support engineering data access, storage solutions, and connectivity to enterprise systems.
• Support VR, AR, and Mixed Reality hardware and software platforms.
  • Configure and maintain VR headsets, displays, tracking systems, workstations, and related equipment.
  • Troubleshoot graphics, performance, and connectivity issues associated with immersive technologies.
  • Aid innovation teams with demonstrations, testing, proof-of-concepts, and deployment of emerging technologies.
• Support Microsoft Teams Rooms, conference room technology, audio/video systems, and digital displays.
  • Ensure meeting spaces are fully operational for engineering reviews, executive presentations, and hybrid collaboration sessions.
  • Provide white-glove support for business-critical meetings and events.
• Perform basic troubleshooting of networking issues including Wi-Fi, switching, VPN, DNS, DHCP, and TCP/IP connectivity.
  • Assist with deployment and support of network-connected engineering, manufacturing, and laboratory devices.
  • Perform preventative maintenance and technology health checks.
  • Cook up with infrastructure upgrades and facility technology projects.
• Ensure compliance with corporate cybersecurity standards and IT governance requirements.
  • Support vulnerability remediation, software compliance activities, and security audits.
  • Manage technology assets according to licensing and asset management policies.
  • Promote secure technology practices throughout the facility.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related field, or equivalent experience.
• Minimum of 2 years of progressive IT support experience.
• Experience supporting Windows operating systems, desktop hardware, laptops, and mobile devices.
• Experience supporting Microsoft 360 technologies, including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of endpoint deployment and management tools.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, and switching.
• Strong troubleshooting, communication, customer service, and problem-solving skills.

Skills

• Desktop, Windows, Network engineering, Windows 10, Support, Firewall, Troubleshooting, Vmware, System administrator, Active directory, Router, Windows server, Cisco routers, Customer service, Hardware, Technical support, Ccna, Cisco switches, Powershell, 3d printer, virtual reality software

Top Skills

• Details Desktop,Windows,Network engineering,Windows 10,Support,Firewall,Troubleshooting,Vmware,System administrator,Active directory,Router,Windows server,Cisco routers,Customer service,Hardware,Technical support

Required Qualifications

• Additional Skills & Qualifications: Computer-related or Engineering-related four year College or University Degree (or equivalent) two years of progressively responsible IT job-related experiences
• Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools
• Understanding of basic Network and Server support.

Desired Qualifications

• IT experience related to programming, integration or infrastructure
• Knowledge and experience with one or more of the following business processes: Engineering Software Development Life Cycle PC Support and security

Job Type & Location

This is a Contract position based out of Rapid City, SD.

Pay And Benefits

The pay range for this position is $25.00 - $40.00/hr.

Eligibility Requirements

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rapid City,SD.

Application Deadline

This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.