Facility Desktop Supp Tech

Duties & Responsibilities

• Diagnoses and resolves hardware and software issues on desktops, laptops, and peripheral devices.
• Analyzes complex technical problems and implements effective solutions.
• Troubleshoots network connectivity issues.
• Provides technical assistance to end-users via phone, email, or in person.
• Walks users through problem-solving steps.
• Offers clear and concise explanations of technical issues.
• Installs, configures, and upgrades operating systems, software applications, and hardware components.
• Maintains and repairs computer equipment.
• Manages software licensing and updates.
• Manages and prioritizes support tickets through ServiceNow.
• Documents all support activities and resolutions.
• Completes user follow-ups to ensure issue resolution.
• Maintains an accurate inventory of hardware and software.
• Provides on-site technical support to users, addressing questions and issues related to AV systems for the network.
• Performs other duties as assigned or required.

Minimum Qualifications

• A high school diploma or its educational equivalent and four (4) years of satisfactory, full-time, paid experience in mainframe computer, mid-range computer, Windows Server, LAN or WAN computer environments and/or local desktop support, at least one (1) year of which must have been in a supervisory capacity.
• Education and/or experience equivalent to "1" above.

Department Preferences

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button. Note: Candidates selected for a position are required to come to NYC as part of their onboarding.