Facility Coordinator

About the role

As a Facilities Coordinator at JLL, you will conduct daily site inspections, respond to work orders within KPI standards, and coordinate repairs, maintenance, and vendor services. You’ll manage vendor relationships, oversee site amenities—including fitness and food services—and serve as the primary point of contact for facility requests, events, and guest services. The role also includes maintaining emergency response plans, conducting safety assessments, ensuring building compliance, and managing site documentation, reception services, and workspace areas while delivering exceptional service that meets contractual KPIs.

Responsibilities

• Support an environment of teamwork, cooperation, performance excellence, and personal success.
• Conduct daily walkthroughs to ensure a clean and organized office.
• Respond to all work orders promptly, ensuring KPI compliance and excellent customer service.
• Identify opportunities for operational improvement and service excellence, making recommendations.
• Perform site inspections and safety assessments to maintain building procedures and performance measures.
• Schedule and manage repairs, maintenance, minor works, and other work requests, tracking them to completion.
• Provide information and direction to vendors, facilities staff, and service providers to ensure coordinated execution of work with minimal disruption.
• Assist in the procurement of vendors and services as required.
• Coordinate delivery of site amenities such as fitness, food services, massage, transportation, and support moves; act as the site’s key point of contact.
• Provide coordination and support for events, meetings, and conference facilities.
• Handle reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, building access passes, and safety/security support.
• Update and maintain accurate records and official documentation for the site, including web pages related to moves, events, reception, and building operations.
• Maintain and propose emergency response plans, including evacuation procedures and after‑hours emergency response.
• Manage client relationship by complying with contract requirements, meeting or exceeding KPIs, and delivering exceptional service reflected in client feedback.
• Coordinate site operations in accordance with agreed policies, procedures, and contract scope.
• Maintain workspaces such as kitchen and All‑Hands areas.

Required Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in office administration, office management, or customer‑facing roles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication and customer service skills.
• Ability to prioritize competing demands in a fast‑paced environment.
• Problem‑solving skills and a proactive approach to identifying issues.
• Experience with vendor management and procurement coordination.
• Ability to walk facilities and conduct site inspections regularly.
• Occasional lifting of up to 25–50 pounds.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or a related field.
• Experience in commercial office environments or property management.
• Familiarity with work order management systems and facility management software (CMMS).
• Basic understanding of building systems (HVAC, electrical, plumbing).
• Knowledge of health and safety regulations and building codes.

Location

Bellevue, WA

Schedule

Monday to Friday, 1st shift – 7:30 am to 4:30 pm

Pay

$68,000 – $71,000 annually (approximately $32.69 – $34.13 per hour)