Facility Assistant Manager

Summary

The Facility Assistant Manager works in all areas of the facility under the supervision of the Facility Manager. Work in conjunction with the Facility Manager to maximize collections, production, sales, salvage, and customer service. The Facility Assistant Manager is considered in training to advance to Facility Manager.

Essential Duties and Responsibilities

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale.
• Achieve production goals consistently.
• Achieve maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Maintain quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Maintain a clean and orderly production environment.
• Ensure machinery and/or devices are in proper working order.
• Keep facility clean and free of safety hazards.
• Ensure safety procedures are understood and followed by all staff and facility employees.
• Report, investigate, and correct loss prevention matters in a timely manner.
• Ensure proper operation of facility security including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Ensure proper cash handling, enforcement of POS procedures, and submission of required reports.

Education and/or Experience

• Four year Bachelor's degree in related field preferred.
• Three to four years related production/retail management experience or equivalent combination of education and experience.

Employment Benefits

Employment benefits can be found here.

Additional Expectations

• Maintain availability to work a flexible work schedule consisting of a minimum of two evenings (store closing) shifts a week and two weekends (Saturday and Sunday) a month.
• Attend mandatory management and training meetings and conduct facility meetings monthly.
• Work collaboratively with Workforce and Family Services to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality.
• Violate confidentiality is cause for immediate dismissal.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA & OSHA).