Facility and Operations Assistant

About the Role

As a Property Administrator, you’ll be responsible for onsite support/services to the Property Manager in the overall running of the site office and deliver exceptional customer service to owners, residents, trades, and other guests to the building.

Responsibilities

• Sort incoming mail, faxes, and courier deliveries for distribution
• Respond to all incoming letters/emails in a timely manner and file a copy in the unit file
• Work in conjunction with Concierge to process incident reports when necessary
• Update new/existing owners' information forms in the appropriate system daily or as required, and forward a copy to security and accounts receivable on a weekly basis
6. Process all filing on a daily basis
• Process payment checks that are received per procedure
• Order supplies for the management office and keep records of inventory of supplies
• Receive and respond to all resident calls; redirect as appropriate
• Return calls and emails throughout the day, as quickly and efficiently as possible
• Where applicable, provide a Status Certificate Request form to the owner requesting and ensure it is clearly completed

Qualifications

• 5+ years of experience in a high-volume administrative role
• Ability to work within a team environment and independently
• Exceptional organizational and problem-solving skills
• High degree of accuracy and attention to detail
• Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint
• Critical thinking, problem-solving, judgment, and decision-making abilities are necessary
• Proficiency in computer programs like Microsoft Office, Outlook, and Windows required
• Ability to work with sensitive and/or confidential information

Physical Requirements / Working Environment

The position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary. Must be able to sit and stand for extended periods of time. Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business. Must have finger dexterity for typing/using a keyboard. Must be mobile enough to move around the office to make copies, send mail and faxes, and walk around the property, including lengthy walks on uneven areas. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates. Capable of working extended hours, including evenings, weekends, and holidays as necessary. This position may alternate between working indoors in a controlled climate with proper lighting and an outdoors setting with variable climate and lighting. Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and have good reasoning skills. Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, the employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

Benefits

As a full-time exempt associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

Pay

$28.00 - $35.00/hour